3 months contract Role with a local authority

Job Purpose

Key Duties/Accountabilities

• Lead the day-to-day delivery of the Rental Support Scheme.
  


• Increase access to private rented properties through proactive landlord and agent engagement.
  


• Develop and promote landlord incentive schemes to encourage participation.
  


• Match households to suitable properties efficiently to reduce temporary accommodation usage.
  


• Build and maintain strong relationships with private landlords, letting agents, and partners.
  


• Negotiate tenancy agreements to ensure affordability and sustainability.
  


• Act as the key contact for landlords and agents, resolving queries and issues.
  


• Support tenants to access and sustain tenancies, including early intervention in high-risk cases.
  

Essential Experience Required

• Experience delivering front-line customer services to the public (face-to-face and telephone).
  


• Significant experience within the private rented sector and strong knowledge of tenancy legislation.
  


• Experience carrying out administrative and case management duties.
  

Essential Qualifications Required

• GCSEs (or equivalent) – Essential
  


• Relevant housing or property-related training/qualifications – Desirable
  

Additional Information

• Working hours: 36 hours per week.
  


• Office based for the first few weeks for training.
  


• Basic DBS required.
  


• Location: High Street, Esher, Surrey, KT10 9SD, United Kingdom.
  


• We work on a bi-weekly schedule.
  


• The role closes on 26th June 2026, apply ASAP.