Process and Digital Practice Lead

## Who we are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \u0026 Transformation. \nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. \nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. \n#VOIS #BeUnrivalled #CreateTheFuture\n\n## About this Role\n\nDisclaimer: This role is open to all VOIS locations\n\nWe are seeking an experienced and forward\u2011thinking Process \u0026 Digital Practice Lead to guide a high\u2011performing team of process engineers and digital consultants within our Business Excellence function. This role focuses on driving technical excellence, modernising ways of working, and enabling major transformation across VOIS. The individual will oversee delivery of process engineering and digital engagements, ensure application of industry\u2011leading methodologies, and shape practices that enhance operational efficiency, customer experience, and business performance.\n\n## What you will do\n\n-Lead, mentor, and develop a multidisciplinary team, fostering a collaborative culture focused on continuous improvement and professional growth. \n-Oversee high\u2011quality technical delivery across process engineering and digital transformation initiatives, ensuring all work is executed effectively, on time, and to defined quality standards. \n-Establish and embed modern methodologies such as Lean, Six Sigma, Agile, and digital frameworks to raise the bar for consistent and efficient delivery. \n-Ensure all engagements contribute to measurable improvements in cost efficiency, operational quality, customer experience, and employee experience. \n-Build an integrated transformation capability with clear scope, vision, and priorities that support VOIS\u2019 long\u2011term strategic direction. \n-Implement strong quality\u2011control mechanisms, including KPIs to measure performance, milestone achievement, and productivity indicators such as billable hours. \n-Partner with cross\u2011functional teams to enable seamless delivery across portfolios and ensure alignment with broader organisational goals. \n-Act as a trusted advisor to senior stakeholders, communicating complex technical and business change with clarity and confidence.\n\n## Who you are\n\n-An experienced leader with a proven background in large\u2011scale technical and business\u2011change programmes. \n-Skilled in influencing and collaborating within matrixed environments, engaging senior stakeholders and driving strategic alignment. \n-A clear communicator capable of simplifying complex concepts for varied audiences. \n-Knowledgeable in process engineering, digital transformation, and industry\u2011standard delivery methodologies. \n-Educated to degree level or equivalent; an MBA is preferable. \n-A strategic thinker with the ability to create future\u2011focused approaches while ensuring excellence in day\u2011to\u2011day delivery.\n\n## Not a Perfect Fit?\n\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\n\n## What\u2019s in it for you\n\n-The opportunity to lead a specialist technical function shaping VOIS\u2019 process and digital transformation landscape. \n-Exposure to cutting\u2011edge methodologies and large\u2011scale transformation programmes across a global organisation. \n-A platform to influence senior stakeholders and steer enterprise\u2011wide digital and process\u2011improvement initiatives. \n-A culture that values innovation, continuous learning, and supportive leadership.\n\n## What skills you will learn\n\n-Advanced capability in process engineering, digital transformation, and operational excellence methodologies. \n-Leadership of technical teams, including coaching, mentoring, and talent development. \n-Application of Lean, Six Sigma, Agile, and digital delivery frameworks at enterprise scale. \n-Stakeholder engagement and communication skills across complex, matrixed environments. \n-Data\u2011driven decision\u2011making through KPI management and quality\u2011control processes.\n\n## VOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\n## Join Us\n\nAt Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u0027s our human spirit, together with technology, that empowers us to achieve this. \nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. \nWith us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\n## Alert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.\u201d \n#JDEnhancedByTARA\n\nFollow us on social media and #StayConnected\n\nLinkedIn: https://www.linkedin.com/company/vois/ \nFacebook: https://www.facebook.com/voisglobal \nInstagram: https://www.instagram.com/voisglobal/ \nYou can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2\n