Process Assistant - req13276

Are you looking for full time temporary work as a finance assistant?

Screening Requirement - Full SC

Shift timings - 37.5 hrs per day,

Shift pattern - Monday to Friday, Core hours between 8-18.00.

Work from Home but required to attend the Office 1 day a week which is a Wednesday.

Role Overview - Level 8

This opportunity is within the Salary Over payment/Staff Debt Team, covering a variety of case management/debt recovery activities within the Record to Report Team.

Essential Skills

Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
Ability to work to strict deadlines and follow detailed policy documents.
Excellent organisational skills, with attention to detail, accuracy and good problem-solving skills.
Experience of dealing with difficult conversations
Effective team player and work equally as well on their own.
Experience of providing a high-quality customer service, which creates confidence and trust

Desirable Skills

Experience of working within a finance-based environment.
MS Excel skills and experience of other MS products, such as Access
Experience of Oracle
Experience of working with teams across multiple sites
Good negotiating/decision making skills.
Experience of staff debt and/or over payments case management, some form of debt collection experience would be useful.
Basic experience of payroll

Key Responsibilities

Contribute to the delivery of a high-quality Finance Service to multiple clients
Managing payroll over payments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
Management of staff debt services
Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion.
Resolve queries and escalate accordingly.
Maintain records for audit purposes.
Support line management with any additional tasks as and when required