Process Optimisation and Digitisation Manager

At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career.

We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. 

Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. 

Join our journey and discover what makes us the bright alternative.

About the role:
 

This is an exciting role that will play an integral part in the Process Optimisation and Digitisation (POD) Team and will contribute to continuous improvement initiatives to drive best practice, process optimisation and digitisation across the Aztec Group.

This role will work with the members within the POD and wider stakeholders in delivering excellent service to our clients and enhance our people’s experience– with a key focus on adoption and benefit realisation.  

Key responsibilities:

• Lead improvement projects to optimise and automate processes
• Conduct process diagnostics via process mapping and Lean Six Sigma tools to identify pain points and opportunities for improvement
• Document business requirements to enable process automation
• Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness
• Identify operational improvements and remove waste with the focus on leveraging existing platform and capabilities and strengthening controls
• Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of customer service, efficiency, control, and compliance
• Map customer journeys to identify enhancement to customer experience across all touchpoints
• Apply Continuous Improvement methodologies and user-centric design principles to improve capabilities, processes, and tools
• Ensure best practice is being adopted by identifying and scaling activities and disseminate best practices in a structured, repeatable way
• Oversee delivery through whole project lifecycle, manage and facilitate operational improvement initiatives where required with a key focus on people change, user journeys to ensure adoption
• Focus on continually improving the client and users experience through the effective deployment of all platform capabilities
• Ensure effective adoption of initiatives and ensure new processes and tools are understood putting in place training support as necessary
• Translate and facilitate communication between technologists and non-technical stakeholders with the ability to translate broader business initiatives into clear project objectives and concrete goals, aligning appropriately with other streams/projects for efficient, coordinated action
• Perform on-going assessment against success criteria and benefits

Skills, Experience, Qualifications:

• Minimum 3 years’ experience leading process improvement projects within Financial Services (mandatory) and/or alternative fund services (advantageous)
• Demonstrable delivery capability of (one or more): Lean Six Sigma, Business Analysis, Automation projects
• Strong client relationship and engagement skills, consulting background
• Good business partnering and senior stakeholder engagement skills  
• Bachelors degree
• Effective facilitation, influencing and negotiation skills
• Comfortable operating across multiple jurisdictions with multiple stakeholders
• Analytical and demonstrates reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations
• Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials.
• Experience working in a technology engagement environment
• Proven experience leading change management initiatives
• Good experience in controlling and managing risk

Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.