Product Analyst

Product Analyst, 9 Month FTC, London

Join Pay.UK as a Product Analyst and help shape clear, evidence-based decisions for services that support the UK’s retail payments infrastructure. This is a role for someone who enjoys turning data, user needs and product information into practical insight, with the chance to work in a sector where scale is real.  Annually, our payment systems process over 11 billion transactions worth over £10 trillion.

We’re looking for a Product Analyst who can work closely with product, delivery and business teams to understand performance, identify opportunities and support well-informed product choices. You’ll be part of an environment where people are encouraged to contribute, learn and grow, and where solid analysis helps us build trust in services used every day by people and businesses across the UK.

Accountabilities

• Analyse product, service and performance data to identify trends, risks and opportunities across payment-related products.


• Translate business questions into clear analytical approaches, measures and reporting that support product decisions.


• Prepare concise reports, dashboards and presentations that explain findings, assumptions and recommendations in a clear way.


• Work with product managers and cross-functional teams to define product requirements, success measures and priorities.


• Review customer, operational and market information to build a rounded view of product performance and user needs.


• Track key product metrics and maintain regular reporting to support planning, reviews and decision-making.


• Document analysis, product insights and supporting evidence so that decisions are transparent and easy to follow.


• Support continuous improvement by identifying where data, reporting or product processes can be simplified and improved.

Qualifications, Skills and Experience

• Good understanding of product development in financial services. Fraud product knowledge is advantageous.


• Experience in a product analyst, business analyst or similar analytical role, with responsibility for turning data into clear product insight.


• Ability to analyse quantitative and qualitative information and present findings in reports, dashboards, or presentations.


• Experience of defining and tracking product or service performance measures to support decision-making.


• Ability to work with product, delivery and business stakeholders to gather requirements and clarify priorities.


• Effective written and verbal communication skills in English, with the ability to explain complex information clearly.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding


• Influence with Courage - Influence, Courage


• Go Horizontal First - Cross Boundary Collaboration


• Take Ownership - Self Development


• Opportunity Mindset - Initiative


• Simplify - Achievement Orientation

Inclusivity

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

Who we are

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.

Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos.

Benefits & additional information

• 12% Non-contributory pension


• Discretionary annual bonus


• 30 days annual leave (excluding bank holidays)


• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc


• Employee assistance programme


• Cycle to Work Scheme


• Season ticket loan


• Annual fitness subsidy of up to £500 per annum


• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

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• _{Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.}


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  _{Pay.UK employee benefits are not available to contractors and are only available to permanent and fixed-term employees.}