Product Delivery Specialist

Are you interested in building a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?

ABOUT US

Autocab are the leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.

We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect our employees and customers.

RESPONSIBILITIES

This is a critical business function and puts you at the centre of the software life cycle, giving you the opportunity to help to mould the finished article, the success of the software relies on you and your ability to get it installed and working on client sites in record time, whilst still adhering to the highest quality standards that our customers expect from us. An exciting and challenging role with no 2 days the same.

You’ll be part of our product delivery team working alongside our customers, Product Management, Development and Platform Delivery teams during the Alpha and Beta test phases of the product release life cycle, helping to refine the software into the finished article.

JOB REQUIREMENTS

· Owning the software delivery lifecycle and being the single point of contact

· Working alongside customers to test software in a live environment and training them on the features and benefits

· Gathering feedback from customers on the usability, stability, and performance of the software

· Reporting issues back to the development and product management teams and getting fixes/solutions implemented in lightening quick time

· Understanding business issues customers are facing and helping to come up with software solutions for the customer

· Using problem solving skills you’ll be able to add value in working with the wide delivery and support teams to enhance the offering to customers

· Training customers and their staff on software and features to ensure they get the full benefits from our product suite

· Assisting in writing use case scenarios and feeding back to the relevant teams

· Working with other teams to successfully role out software to the wider customer base once the Alpha & Beta test phases have successfully been completed.

· Helping to build initiatives to constantly improve and evolve the way the software is delivered to the end users

· Training internal teams on new products, features, and software

· Ensuring you meet set KPI’s for each project and track progress to achieve target dates

ABOUT YOU

We have five core values which we live and breathe by. We’re firm believers in practising what you preach and wanted our values to reflect our ethos, so you know from the off what you can expect of us:

· Customer centric – we work in partnership

· Collaborative – opinions and ideas matter

· Adaptable – pathing our own road by embracing change

· Passionate – driven with bundles of personality

· Straight up – honesty solves problems

CORE WORKING HOURS

• 
  9am - 5pm, Monday – Friday
  


• 
  Hybrid working model – our collab days are Wednesdays, Thursdays and alternate Tuesdays

BENEFITS

From day one:

• 
  25 days’ holiday (plus bank holidays) per annum
  


• 
  Company
  pension scheme with Royal London


• 
  Life Assurance - 24/7 life cover, 2x your basic salary
  


• 
  Bonusly
  reward and recognition platform 


• 
  Monthly Uber Eats vouchers


• 
  Free breakfast on office days


• 
  24/7 confidential
  Employee Assistance Programme  


• 
  Access to Help@Hand which provides virtual GP, physio and mental health support services


• 
  Office social area, which includes pool, foosball, and table tennis tables
  

After passing probation:

• 
  Medical insurance with Vitality


• 
  Subsidised travel scheme to commute into the office


• 
  L&D Scheme to offer further qualifications, courses and training


• 
  Work from Anywhere scheme: Up to 4 weeks available per annum to work from anywhere in the world 


• 
  Enhanced leave policies including family leave and sickness leave

If you are looking for a new challenge and keen to make a difference - come and join the Autocab family.