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The AI-powered OS for beauty,
wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role Overview
Join us at Fresha as we embark on an exciting journey of growth and innovation! We're on the lookout for an exceptional Product Designer to become a key player in our global team. In this dynamic role, you'll report directly to the Head of Product Design and collaborate closely with cross-functional teams including product, engineering, customer experience, and senior leadership. Your mission: bring fresh perspectives to all product areas at Fresha.
This is a prime opportunity for someone eager to thrive in a fast-paced, ever-evolving environment, who loves working independently, relishes a challenge, and aims to make a significant impact. You'll be joining a stellar team of seasoned designers from top-tier companies like Sky, Dyson, Renault, and ASOS.
What you’ll be doing
- Collaborative - Partnering with product managers, senior leadership, engineering, design, and other teams. Together, you will be involved in designing & shipping features across the entire product.
- Articulate - Communicating your vision and designs effectively by presenting your work to key stakeholders.
- Accountable - Taking accountability on high design quality and contribute to the design team’s culture and growth through knowledge sharing to ensure we drive quality forward
- Inquisitive - Build knowledge product knowledge by speaking to internal experts, monitor feedback channels, speak with users, review usage and data. Set up, run, and synthesise learnings from user research studies and benchmarking to help inform what use cases and improvements we should focus on.
- Simplifying - Turning the complexity into the simplicity of a beautiful solution that truly solves customer needs, which requires deeply understanding the problems our users have and the capabilities of current technology.
- Meticulous - Design & prototype interfaces to make our product simple and elegant while taking care of every small detail. This could involve quickly building lightweight prototypes to explore interaction pattern or an idea, or building out complex prototypes.
What we're looking for
- 4-6 years of professional experience in a product design role.
- Exceptional visual and user interface design skills, grounded in user-centered design principles.
- Strong sense of consistency, colour, typography, and an eye for detail. And you’ve worked with design systems to produce beautiful and functional design that scales
- Ability to grasp complex issues and distill them into clear, focused solutions for our partners and their customers.
- Effectively communicate product direction even under tight deadlines.
- Excellent communication skills, coolness under pressure, creative problem-solving, attention to detail, and a passion for design.
- You are able to translate design concepts into production collaborating with leadership and engineering teams to deliver value to customers at the highest level of craft quality
- Self-starter with a proactive approach.
- Comfortable thriving in a fast-paced, dynamic environment.
Interview Process
- Screening Call - Video call with the Talent Team - 30-mins
- First Stage - Video call / in-person with VP of Product Design - 45-mins
- Second Stage - In-person portfolio review with Head of Product Design, Head of Product, Deputy CPO & Design Team members - 1 hour
- Final Stage - In-person presentation with Head of Product Design, Head of Product, Deputy CPO, Co-founder - 1 hour
We aim to complete the entire interview process and deliver feedback within 2 weeks.
Every job application is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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