Product Manager

Overview

Specialist role Product manager

Summary of the work

To evaluate and implement IT Service Management tool(s), including the development and administration of the existing tools (Jira), and any future migrations to/from these tools.

Latest start date 01/07/2016

Expected contract length 12 months, but may be shorter/longer, depending on how the project develops and the needs.

Region London

Organisation the work is for Department for Business, Innovation & Skills

About the work

Who the specialist will work with

You would be required to work as part of the design & build team, working closely with the Service Management team, Service Desk and Operations Lead, ITSM suppliers and IT Leads within BIS and its Partner Organisations.

What the specialist will work on

•  Evaluate innovative and leading Service Management tools based on user needs and operational requirements 
• Manage the iterative development, implementation and testing of the tool throughout the phases of the common technology programme (alpha, beta, live) 
• Ensure that the implemented ITSM tool(s) can integrate with as many technologies being offered as part of the common technology programme
• Manage migration of data from existing ITSM tools, such as Service Now or LanDesk 
• Manage training to team/users on newly implemented toolset 
• Manage the release of functionality, working with the Service 
• Management team to identify automation and improvements that can be implemented

Work setup

Address where the work will take place - Department for Business, Innovation & Skills, London.

Working arrangements

Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London.

Security clearance Minimum Baseline Personnel Security Standard

Skills and experience

Technical competence: essential skills and experience

• More than 3 years experience successfully evaluating and implementing ITSM tools 
  
• Experience working with IT Service Management processes 
• Previous experience configuring or implementing Jira Service Desk 
• Have demonstrable experience of working in a culture of continuous delivery and improvement. 
• Have proven experience using agile project management methods 
• Have experience of being part of a multidisciplinary team 

Technical competence: nice-to-have skills and experience

• Have previous experience in a government transformation programme 

All your information will be kept confidential according to EEO guidelines.