Product Owner

Location: UK or Poland

(residents only – relocation and sponsorship not provided)

Role purpose

Product Owner will manage global English system(s) and capabilities from an end-to-end life-cycle perspective and support the continuous improvement of such digital assets. They will keep people informed about the development of the product and promote its uptake, represent users throughout the delivery process and use their feedback to inform continuous improvement, ensuring the primacy of the customer in all decision making.

Main accountabilities

Product/service development & delivery

Manages the procurement / development, configuration, quality assurance and on-going maintenance and support of new and legacy systems / platforms

Works to reduce any duplication or replication of capabilities across the product portfolio to ensure the most effective use of British Council funds

Owns the Product Backlog and ensures this is prioritised in line with business objectives. Ensures that the Product Backlog is transparent, visible and understood

Supports the roll-out of new products at a global / regional / country level, provides advice and support on necessary modifications if required

Takes overall responsibility for quality assurance of the content delivered through the systems in consultation with the content development teams, other technical teams and marketing and business development professionals and other stakeholders.

Ensures platform content adheres to brand guidelines and the interface is user friendly and designed to meet the requirements of the British Council

Maintains platform availability and functionality to comply with the limits set out in the service level agreement with external clients

Consultancy, analysis & problem-solving

Applies advanced knowledge and technical expertise to solve a range of complex business issues stemming from technical platforms, using specialist knowledge and techniques

Contributes to the design and development of technical projects to support platform development

Provides specialist technical support and advice to stakeholders

Relationship & stakeholder management

Builds and maintains effective relationships with internal and external partners and stakeholders to ensure effective, integrated and joined-up delivery of project and platform related goals in a complex matrix environment.

Provide appropriate data to internal teams such as Proposition, Marketing, or Customer Management

Develops business relationships with a range of external consultants, technical innovators and suppliers for the procurement of new solutions and the implementation of new technologies as appropriate.

Advises business development managers on technical solutions, ensuring that proposals meet the needs of the business. Provides input into business cases on the suitability and cost of proposed solutions.

Develops peer/personal networks within and outside the BC to enhance own knowledge and expertise

Financial management

Uses agreed corporate systems and processes, to actively contribute to the planning and management of the core budget for the platform (s) and for any special initiatives or change projects for which they are responsible

Contributes to the monthly and year-end reporting on income, expenditure and risk, and actively applies learning from this process to improve financial planning, management and performance within online learning

Leadership & management

Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon

Line management responsibility as appropriate

Determines work plans and coordinates input from others to meet specific objectives on time and within budget

As an experienced professional, contributes ideas to support the development of discipline-wide and customer / platform specific business plans and priorities

Language Requirements

Written and verbal fluency in English.

Certification and Professional Qualifications

Agile project management qualification preferred

ITIL Certification Desirable

Education

First degree or equivalent qualification/ experience

Role specific knowledge and experience

Minimum / essential requirements

Track record of successfully creating, launching and scaling digital product development programmes for B2C and B2B markets

Demonstrable experience of managing products through agile processes, and writing / working with user stories

Full time residency in the UK or Poland with unlimited right to work.

Desirable

Experience of achieving business results through a globally dispersed team in a matrix environment

British Council values and behaviours

British council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are: Open and Committed; Expert and Inclusive; Optimistic and Bold.