Product Owner - Customer Engagement

Senior Product Owner - Microsoft Dynamics CE
Location: London (Hybrid - 1 day on-site per week)
Day Rate: £500-£550 per day
Contract: Outside IR35 | Initial 12-month contract
Start Date: ASAP

A London-based software company is leading a major customer technology transformation and is looking for a Senior Product Owner with proven Microsoft Dynamics 365 CE (Customer Engagement) experience to drive the implementation of a brand-new CRM platform.

This is a greenfield opportunity to lead a strategic workstream delivering Dynamics CE as part of a broader programme also involving Adobe CDP & Campaign, with the aim of revolutionising how customers interact across all touchpoints.

• Lead the product strategy and roadmap for the Microsoft D365 CE platform.

• Own and manage the Dynamics CE backlog, defining priorities and signing off deliverables.

• Act as a senior voice within the Product Chapter, shaping product standards and direction.

• Work closely with business SMEs, implementation partners, and delivery teams.

• Ensure alignment between Dynamics CE, Adobe CDP, and Campaign capabilities.

• Oversee UAT, performance testing, and ensure solutions meet business and compliance needs.

• Extensive experience as a Product Owner or Digital Product Manager on Microsoft Dynamics 365 CE implementations - this is essential.

• Strong understanding of Dynamics CE modules (Sales & Customer Service) and core features (case management, SLAs, lead/opportunity handling).

• Experience delivering technology change or greenfield programmes.

• Familiarity with the Power Platform (Power Automate, Power Apps, Power BI).

• Knowledge of Dataverse, CRM data migration, and system integrations (APIs, data flows).

• Agile delivery experience, with a track record of managing backlogs and defining user stories.

• Strong stakeholder engagement and cross-functional collaboration skills.

• Awareness of GDPR and data privacy requirements.

You must have eligibility to work in the UK.

This is a high-impact role in a complex transformation setting, giving you the chance to shape a future-facing CRM ecosystem from the ground up.

Hybrid working - Central London (1 day per week on-site)
£500-£550 per day | Outside IR35
Start: ASAP