Product Owner - EPOS

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Technology Product Director
Contract Type: Permanent 
Working pattern: Hybrid
Location: London
Closing Date: 23rd July

What to expect

The Product Owner - EPOS Platform is accountable for defining, shaping, and continuously evolving the EPOS (Electronic Point of Sale) product estate that underpins all branch transactions across the Post Office network.

This is a product-led role, responsible for setting clear product direction, vision, and strategy for the EPOS platform. The role focuses on maximising product value, ensuring alignment to customer, Postmaster, and business outcomes, and enabling the organisation’s broader retail and digital ambitions.

The Product Owner sits at the heart of a major transformation programme to modernise legacy platforms, establishing a future ready, resilient, and scalable EPOS capability. They are accountable for translating strategic goals into a coherent product roadmap and prioritised backlog, ensuring that investment decisions are driven by value, outcomes, and long-term product sustainability rather than delivery outputs alone.

The role will define product direction and ensure alignment to contractual outcomes, while embedding EPOS capabilities effectively within the wider enterprise architecture and operating model. This includes ensuring seamless integration with adjacent systems and services across the technology landscape.

Working closely with Branch Operations, Technology, Transformation teams, and third-party partners, the Product Owner ensures the EPOS platform supports evolving business needs and enables seamless end-to-end transaction journeys. They act as the voice of the customer and Postmaster, balancing usability, performance, compliance, and operational resilience.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays


• Up to 18% on target bonus opportunity


• Annual car allowance


• Generous pension scheme with minimum 9% employer contribution


• Access to 24/7 digital GP services and our Employee Assistance Programme


• 6 x Life assurance and income protection after 12 months service


• Over 400 online courses, mentoring, apprenticeships, and development programmes


• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.