Product Owner - KDS

Lead Technical Product Owner
* Outside IR35
* 3-days per week on-site
We are seeking an experienced Lead Technical Product Owner to join a leading FMCG firm, taking ownership of its customer-facing touchscreen ordering products and Kitchen Display System (KDS).
Essential: Candidates must have a background in hospitality technology, with direct experience of touchscreen ordering systems and Kitchen Display Systems (KDS). Experience in quick-service restaurants, retail technology or other multi-site hospitality environments is highly relevant.
Key Responsibilities:
* Own and maintain product roadmaps, goals and prioritised backlogs for touchscreen ordering and KDS.
* Lead product discovery, validate user needs and translate customer and operational requirements into clear user stories, acceptance criteria and measurable outcomes.
* Improve the customer ordering journey, including product selection, basket building, recommendations, payments and order completion.
* Enhance kitchen production and fulfilment workflows, focusing on order routing, accuracy and operational efficiency.
* Work closely with UX, Architecture, Engineering, Store Operations and Delivery teams to manage technical dependencies and inform product decisions.
* Use customer insight, product data and operational feedback to measure performance and prioritise improvements.
* Provide product leadership and coaching to Business Analysts.
Essential Experience:
* Proven product ownership experience across complex customer-facing or operational technology products.
* Hands-on experience with hospitality technology, touchscreen ordering and KDS.
* Understanding of POS integrations, payments, menus, pricing, APIs and connected technology platforms.
* Strong product discovery, backlog management, stakeholder engagement and evidence-led prioritisation skills.
* Experience working collaboratively with UX, Engineering, Architecture and operational teams in an Agile environment.
More information available on successful application
Only candidates based in UK and eligible to work in UK are allowed