Product Owner (Mobile)

You’re a motivated and experienced Product Owner to lead the development and continuous improvement of our mobile application. You will work closely with cross-functional teams, including engineering, design, marketing, and customer support, to ensure our app meets user needs and drives business growth.

What do we do?

Enigmatic Smile is a fintech scale-up. We’re a distributed team with a base in Glasgow, Scotland. Our customers are worldwide, and each country has different requirements we support through our platform. We are a visionary company looking to enable consumers, retailers, rewards publishers and banks around the world to improve customer experience.

Who are we looking for?

You will know your space and be confident in the way you complete your work, but know where your limitations are and collaborate with the wider team when needed. You like to have fun at work and have confidence that things you work on will “just work”; happy to jump in to help when things don’t go to plan, because that happens sometimes in technology.

Our way of working

We're a distributed team, with the primary engineering teams in Portugal and UK. Our wider team are on most continents of the world. Your day to day team will be based in a European timezone (GMT +/- 2h). Our working language is English.

This role is primarily remote, with occassional travel/office visits.

Responsibilities

• Refine and prioritise the product backlog, ensuring features and improvements align with the product vision set by the business.
• Write user stories and acceptance criteria with support from the engineering team, ensuring clarity and alignment with business objectives.
• Collaborate with stakeholders to gather requirements, identify user needs, and agree on the roadmap.
• Work closely with engineering and design teams to deliver high-impact features and changes on time.
• Conduct market research when required, and competitive analysis to stay informed about industry trends and best practices.
• Monitor and analyse product performance, using data to drive decisions and optimize the user experience.
• Communicate product updates and progress to stakeholders, ensuring transparency and alignment across the organisation, including sprint demos.
• Act as the voice of the customer, advocating for user needs and ensuring our app delivers an exceptional user experience.

Required skills and qualifications

• 2-3 years of relevant experience as a Product Owner, preferably in fintech or mobile applications.
• Good understanding of Agile methodologies and experience with Scrum and Kanban; you’ll be required to attend all Agile ceremonies.
• Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment.
• Proven track record of successfully launching and managing mobile applications.
• Analytical mindset with the ability to leverage data to drive decision-making.
• Passion for creating exceptional user experiences and a deep understanding of user-centered design principles.

Goals/OKRs

• Enhance User Experience
• Drive Feature Development and Innovation
• Improve User Engagement

KPIs

Working closely with marketing, you’ll be responsible for these KPIs over time

• User Satisfaction Score (via surveys and app reviews)
• Daily Active Users (DAUs)
• Monthly Active Users (MAUs)
• Feature Adoption Rate
• User Retention Rate
• Number of User-Reported Issues
• Average Session Duration

As a scaling company, our benefits are evolving. As a minimum, you can expect:

• Fun work trips periodically, including meetups and events across UK and Europe.
• 26 days annual leave plus nine Scottish bank holidays
• Discretionary Bonus
• Pension contributions
• Training and certifications
• Medical cover
• Access to online training programmes

Benefits presently under review:

• Enhanced pension contributions