Product Specialist

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE

As a Product Specialist, you will work in close partnership with our Product Managers to ensure our products are clearly understood, consistently represented, and effectively supported across the organization.

This is not a product leadership role — it's something equally important. You will be the product expert and operational enabler who makes sure strategy translates into real outcomes across Engineering, Sales, Delivery, and our customers.

If you enjoy being the person who brings clarity, quality, and consistency to everything product-related — this role is for you.

This is a fantastic launchpad into product leadership. You'll gain deep, end-to-end exposure to the product lifecycle — from strategy to delivery — and build the skills and relationships that open doors to Product Manager and senior specialist roles within SITA.

WHAT WILL YOU DO

• Maintain and continuously improve product documentation, technical materials, and knowledge assets — ensuring content is accurate, up to date, and accessible across teams
• Support RFPs, proposals, and presales activities with clear, consistent, and high-quality product input that helps us win
• Enable internal teams (Sales, Solution Engineering, Delivery) through reusable content, product guidance, and targeted training
• Be the trusted go-to person for product-related queries, providing clarity and confidence to stakeholders across the business
• Capture and structure feedback from customers and delivery teams, ensuring insights flow back into Product Management to shape what we build next
• Keep product messaging and collateral aligned — so that every team, in every region, tells the same strong story

WHO YOU ARE

MUST HAVE

• Experience in Product Management, Business Analysis, Presales, Solution Engineering, or a similar role
• Strong communication skills — you can translate complex product concepts into clear, usable content
• A talent for structuring information and maintaining high-quality documentation
• Comfort working across technical, commercial, and delivery teams
• Attention to detail and a drive to ensure consistency and quality at scale
• A proactive, collaborative mindset with a genuine desire to learn and grow

NICE TO HAVE

• Experience supporting RFPs, bids, or customer proposals
• Exposure to complex, technology-driven or government-facing (B2G) products
• Familiarity with tools such as Jira, Confluence, or similar
• Background in aviation, travel, or border management solutions

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.