Product Support 2nd line

Product Support 2nd Line
Location London/ Home working


Broster Buchanan are on the lookout for a Product Support 2nd Line to join a Global Travel and Event Management company.

The role

The purpose of this role is to provide escalated 2nd line support for all products offered by the company. This includes all internal and client facing products (including 3rd party). This role is part of the wider software development function which provide Product Support for the customers, both internal and external, that use the product(s). The Product Support team will interact mainly with the Operational, Client Success and Development teams. The successful candidate will be an inquisitive person with the ability to use their initiative and tenacity to solve problems with internal systems and external suppliers.

Experience

• Experience of working with and supporting self-booking systems.
• Experience of in depth troubleshooting and use of XML / GDS server logs
• Excellent customer service skills.
• A strong team player with the dexterity to support colleagues and clients across a multitude of support queries and products.
• Inquisitive with the ability to use own initiative to solve problems in a methodical manner.
• An excellent communicator who makes the complex look simple
• Integrity will be important to you - open, honest and direct – with the ability to fit well within the company’s continuing desire to maintain values in developing culture and where all are treated with respect.
• Highly organised and efficient individual with a keen eye for detail
• Knowledge of Sabre GDS.
• Multi-lingual – English • MS office; Word, Excel, PowerPoint

If you wish to know more please contact