Product Support Coordinator

ABOUT YOU Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
We are on the lookout for a resourceful and proactive professional with a strong background in technical support management. They excel in dispatching service requests, ensuring efficient resource utilisation, and providing top-notch assistance to end users. Their expertise lies in incident resolution, prioritisation, and coordination of support desk functions. With a keen eye for detail and a commitment to excellence, they are well-equipped to drive success in this role.
THE ROLE
Co-ordinating the engineering and provisioning teams who provision, install and support our products.
Works closely with the Product Support Manager, who manages these teams and the department as a whole.
The engineering team is made up of third party field engineers with varying skills and expertise within. The team delivers reactive support of those products and services.
Customer orders and support requests are both managed on a CRM system with ticketing and management functionality.
Dispatching these tickets and projects to our third party suppliers as well as scheduling them are the key functions of the role, liaising heavily with suppliers and customers to do so effectively.
Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organise, utilise and adapt resources to deliver excellent service to our customers.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00- 17:00
Salary: £24,000 - £26,000 per annum dependant on experience
Location: New Milton offices
Start date: ASAP
Perks
23 days holiday rising to 25 days annual + bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
READY TO APPLY
If you are interested in this role please upload your CV and complete the application questions!
OTHER INFORMATION
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.