Product Support Engineer

Product Support Engineer

£40-50k + Annual Bonus, Matched 5% Pension, Healthcare, Death in Service

Employee Assistance Programme & Remote GP Access

Hybrid & Flexible Working -No Site Work - Office Based -Gloucestershire - Ref: 25110

An established and growing industrial automation business is seeking a Controls Product Support Engineer to join its UK-based engineering team. This role sits at the heart of the organisation, working closely with customers, distributors, OEMs and in-house R&D to support and shape advanced motion-control and automation products. 

The successful candidates will have strong experience of machine automation, particularly motion-centric systems (servo drives, motors, multi-axis control), and will enjoy solving complex technical problems while influencing future product development. This hire is part of a wider rebuild of the product support function offering a genuine opportunity to make a visible impact.

Product Support Engineer - The Role:

Provide high-quality technical support to customers, distributors, and OEMs via phone, email, and remote tools
Act as a technical interface between customers and internal R&D (software & hardware teams)
Support and train internal and external application engineers
Answer product-level and application-level technical queries
Develop, modify, and maintain example code, reference applications, and demonstration projects
Produce clear, professional technical documentation, training materials, and manuals
Support commissioning, troubleshooting, and optimisation of motion-based automation systems
Product Support Engineer - The Person:

Degree (or equivalent experience) in Mechanical, Mechatronic, Electronic, or Automation
Ideally c5 years’ experience in industrial machine automation or motion control environments
Strong understanding of customer requirements and manufacturing processes
Experience supporting automation products used in OEM or production machinery
Confident communicator, able to explain complex technical concepts clearly
Ability to produce professional technical documentation
UK valid driving licence
Experience of writing controls software ideally using Structured Text/Codesys
Ability with the following would be highly advantageous: multi-axis syncrhonised motion, experience of Beckhoff or similar platforms, industrial robotics, real-time industrial networks, practical electrical interfacing and system-level integration, servo and/or stepper drives & motors and knowledge of at least one general purpose programming language i.e. C, BASIC, Python
Located in Gloucestershire, this role would be commutable from Cheltenham,  Gloucester, Tewkesbury, Worcester, Hereford, Stroud, Cirencester, Redditch, Bromsgrove, Monmouth, Droitwich Spa, Alcester and surrounding.

Looking for a job involved with automation, control systems, process control or systems integration? Register your details on our website, where you will find a full list of live positions where a customised automated search process allows immediate access to new vacancies as they are registered. Free, confidential service.

For further information call Sharon Hill
Only candidates based in UK and eligible to work in UK are allowed