Product Support Engineer

Product Support Engineer | Software Support

C#, SQL, JavaScript
Hybrid Working - Fareham, Hampshire
£35,000 + benefitsWe're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.

What You'll Be Doing

Providing technical support and resolving application issues within agreed SLAs
* Troubleshooting and managing client tickets from start to resolution
* Working closely with stakeholders, analysts, and developers
* Communicating clearly with clients and delivering excellent customer service
* Gathering requirements for system changes (RFCs) and supporting their delivery
* Testing, documenting, and supporting application updates
* Assisting with debugging and implementing improvements (training provided)
* Contributing to team development and continuous improvement initiativesSkills Required

Commercial experience in application/software support
Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
Strong problem-solving and analytical skills
Excellent communication (technical → non-technical)
High attention to detail and organisation
Self-motivated with a willingness to learnHighly Desirable:

Knowledge of Agile, DevOps, and software lifecycle
Understanding of APIs
Experience with tools like Postman or XMLSpy
Familiarity with Visual Studio, Azure DevOps, Git If you have the skills and ambition required and want to join and company that can offer career progression opportunities then please send your CV to

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy
Only candidates based in UK and eligible to work in UK are allowed