Product Support Engineer

Product Support Engineer in Bedford (MK43) | Instinctive Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Mobile Service Engineer Nationwide Platforms Milton Ernest, Bedford (MK44), MK44 1FD Competitive Salary 1 day ago Workshop Powered Access Engineer Bennett and Game Recruitment LTD Bedford (MK40), MK40 £35000 - £40000 per annum 1 month ago Mechanical Engineering Supervisor Interaction Finance Milton Keynes, Buckinghamshire £35k - 40k per year + bonus 5 days ago Field Service Engine Technician SCINERGY Recruitment Limited Shefford, Bedfordshire £37k - 50k per year 1 day ago Lead Assembly Technician (Mechanical / Manufacturing) Ernest Gordon Recruitment Milton Keynes (MK1), MK1 £37000 - £42000 per annum + Training + Progression + Annual Bonus 6 days ago Workshop Technician Euro Projects Recruitment Brogborough, Bedford (MK43), MK43 0YB From £40,000 to £55,000 per annum 1 month ago Field Service Engineer ASC Connections Ltd Milton Keynes (MK1), MK1 Up to £45000 per annum + Door-to-door overtime. 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As our business continues to grow, we are seeking an experienced Product Support Engineer to become the technical backbone of our service operation, supporting both our field engineering team and customer service department The Product Support Engineer will act as the central technical resource within the organisation, providing advanced troubleshooting, technical guidance, manufacturer liaison, and operational support. This role combines practical engineering knowledge with strong communication and organisational skills. The successful candidate will support field engineers with technical escalations, assist the customer service team with service reports and technical documentation, manage manufacturer case activity, and oversee workshop facilities, calibration programmes, tooling, and engineering resources. This is an excellent opportunity for an engineer looking to leverage their technical expertise in a less travel-intensive role while remaining closely involved with cutting-edge medical technology. Key Responsibilities Technical Support & Case Management Provide second-line technical support to field service engineers Assist engineers with fault diagnosis, troubleshooting, and repair strategies Review technical findings and recommend corrective actions Escalate complex cases to manufacturing partners where required Manage technical support cases through to resolution Maintain accurate technical records and service documentation Develop and maintain internal technical knowledge bases Customer Service Support Review and validate service reports before customer release Assist customer service teams with technical queries and responses Support preparation of quotations for repairs, upgrades, and technical modifications Help produce customer-facing technical reports and recommendations Ensure documentation complies with manufacturer and regulatory requirements Manufacturer Liaison Act as the primary technical point of contact for manufacturing partners Manage warranty claims and technical escalations Communicate product updates, service bulletins, field actions, and software releases to internal teams Participate in manufacturer technical review meetings and training programmes Monitor product performance trends and communicate findings internally Workshop, Facilities & Resource Management Manage workshop tooling, test equipment, and service assets Maintain calibration schedules and service records for all test equipment Coordinate repair and maintenance of workshop equipment Ensure availability of engineering tools, consumables, and spare parts Support fleet test equipment management and deployment Maintain workshop organisation, safety, and operational readiness Engineering Operations Support Assist with service process improvements and quality initiatives Support new product introductions and service readiness activities Coordinate engineering training requirements Monitor engineering resource requirements and equipment availability Support compliance with laser safety, quality, and regulatory requirements Essential Skills & Experience Technical HNC/HND, Degree, or equivalent qualification in: Electronic Engineering Electrical Engineering Biomedical Engineering Medical Engineering Strong electronic fault-finding and diagnostic skills Experience reading schematics and technical documentation Understanding of medical device servicing and maintenance Knowledge of calibration principles and test equipment Proficiency with PC-based diagnostics and technical software Industry Experience Minimum 3 years' experience in a technical engineering role Experience supporting field service activities Experience working with capital medical equipment or complex electronic systems Knowledge of regulated environments and quality procedures Desirable Medical laser experience Laser safety training Optical systems experience Experience supporting aesthetic or ophthalmic technologies Previous manufacturer liaison experience Experience with CRM/FSM systems and service management software Core Competencies Advanced troubleshooting and diagnostic ability Strong customer focus and professionalism Effective written and verbal communication Ability to manage multiple technical cases simultaneously Organised and detail-oriented approach Strong problem-solving mindset Collaborative team player Ownership and accountability Apply Instinctive 11-50 Employees 1 Job Similar Product Support Engineer Jobs Popular with Other Job Seekers Mobile Service Engineer Nationwide Platforms Milton Ernest, Bedford (MK44), MK44 1FD Competitive Salary 1 day ago Workshop Powered Access Engineer Bennett and Game Recruitment LTD Bedford (MK40), MK40 £35000 - £40000 per annum 1 month ago Mechanical Engineering Supervisor Interaction Finance Milton Keynes, Buckinghamshire £35k - 40k per year + bonus 5 days ago Field Service Engine Technician SCINERGY Recruitment Limited Shefford, Bedfordshire £37k - 50k per year 1 day ago Lead Assembly Technician (Mechanical / Manufacturing) Ernest Gordon Recruitment Milton Keynes (MK1), MK1 £37000 - £42000 per annum + Training + Progression + Annual Bonus 6 days ago Workshop Technician Euro Projects Recruitment Brogborough, Bedford (MK43), MK43 0YB From £40,000 to £55,000 per annum 1 month ago Field Service Engineer ASC Connections Ltd Milton Keynes (MK1), MK1 Up to £45000 per annum + Door-to-door overtime. Company Car 3 weeks ago Workshop Engineer SER (Staffing) Ltd Milton Keynes, Buckinghamshire £30k - 38k per year 3 weeks ago Service Engineer APEX APPOINT LTD Milton Keynes (MK1) From £30,000 to £38,000 per annum + Days + Overtime 4 weeks ago Service Engineer MEM Recruitment Milton Keynes (MK1) From £28,000 to £30,000 per annum 5 days ago Product Support Engineer jobs Product Support Engineer jobs in Bedford Engineering jobs Engineering jobs in Bedford Jobs in Bedford IT Support Engineer jobs Service Engineer jobs Supportability Engineer jobs Product Engineer jobs Product Design Engineer jobs Technical Support Specialist jobs Product Specialist jobs Product Developer jobs Support Analyst jobs Services Engineer jobs Support Engineer jobs Technical Sales Engineer jobs Technical Support jobs Technical Support Associate jobs Technical Support Engineer jobs Support Specialist jobs Get hired. Find success. 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