Product Support Engineer Lead

Our client, a prominent entity in the manufacturing sector, is currently seeking a Product Support Engineer Lead to join their growing Production Engineering team. This permanent role plays an essential part in delivering integrated engineering support throughout the product lifecycle. The successful applicant will provide high-value technical assistance to various functions, ensuring smooth assembly operations and continuous improvement.

Key Responsibilities:

Managing the day-to-day activities and priorities of the Product Support Engineering team, in line with business requirements
Training and developing a team of product support engineers, providing guidance on complex technical issues
Acting as the primary technical escalation point for assembly-related product issues
Providing expert technical support for assembly operations, including troubleshooting complex product issues
Coordinating cross-functional activities with design, supply chain, quality, and suppliers
Supporting supplier technical discussions related to parts, sub-assemblies, and manufacturing.
Representing the department at review meetings
Collaborating with production teams to meet output and efficiency targets
Working with key stakeholders to drive efficiency and productivity improvements
Contributing to continuous improvement activities
Undertaking special projects as required

Job Requirements:

Significant experience in senior leadership positions within a manufacturing environment
Advanced knowledge of sensors, electrical engineering, and fabricating processes
Proven experience in supervising technical teams and providing expert guidance
Strong problem-solving skills with the ability to troubleshoot complex product issues
Excellent communication and coordination skills for cross-functional activities
Understanding of quality standards and continuous improvement methodologies
Ability to manage supplier technical discussions and support manufacturing.
Relevant engineering degree or equivalent qualification

Benefits:

Permanent position in a flexible and supportive team
Opportunity to work on challenging and innovative projects
Professional development and training opportunities
Cooperative work environment with a focus on continuous improvement
Comprehensive employee benefits package
If you have substantial experience in product support engineering and are looking for a new opportunity to advance your career, we encourage you to apply now to join our client's expert team in the manufacturing sector
Only candidates based in UK and eligible to work in UK are allowed