R

Product Support Manager

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Product Support Manager

Product Support Manager | Poole | Office-based (with flexibility) | £45,000

Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding tecnical support, engineering and design.

As Product Support Manager, you will benefit from:

  • Autonomy to lead the full product lifecycle of cutting-edge embedded systems
  • A collaborative environment working across engineering, operations, and commercial teams
  • Exposure to global clients and elite sports organisations
  • Opportunities to travel and represent the company at innovation forums
  • A flexible working model with out-of-hours support rotation
  • Influence over product strategy, roadmaps, and continuous improvement

As Product Support Manager, your responsibilities will include:

  • Leading the lifecycle of hardware-software products, from ideation to field support
  • Acting as the primary escalation point for technical issues
  • Managing the global technical support framework and ticketing system (Jira)
  • Coordinating cross-functional teams to ensure product performance and reliability
  • Overseeing documentation, diagnostics, and commissioning processes
  • Driving product improvements through customer feedback and performance data

As Product Support Manager, your experience will include:

  • Previous experience within a technical support for integrated hardware-software products
  • Background in embedded systems, electronics, or related fields would be desirable
  • Experience managing support processes, triage systems, and escalation protocols
  • Familiarity with platforms such as Arduino, Raspberry Pi, Qt, and Linux
  • Excellent communication and stakeholder management skills

If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Ellie for more information.

Original job Product Support Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Product Support Manager Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Product Support Manager Jobs in the UK

GrabJobs is the no1 job portal in the UK, connecting you to thousands of jobs fast! Find the best jobs in the UK, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.