Product Support Specialist Telemetry, Cloud & Coffee Systems

Product Support Specialist – Telemetry, Cloud & Coffee Systems in Kingswinford (DY6) | Midas Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Technical Support Manager Swindale Parks Recruitment Daisy Bank, Dudley (DY1) From £55,000 to £55,000 per annum Excellent package 2 weeks ago Telecoms Support Desk Engineer SCG Midlands Woodgate Valley, Birmingham (B32), B32 1AF From £30,000 to £35,000 per annum 1 month ago 2nd line Service Desk Team Leader ECS Solihull (B90), B90 £47000 - £48000 per annum + + 20% Shift Allowance (£48,000 OTE) 2 days ago Installer Hillarys Blinds Birmingham (B11), B11 £50,000+ earnings p/a 1 day ago IT Hardware Deployment Technician Pimlico Banks Recruitment Oldbury (B69) From £20 to £22 per hour via umbrella 2 weeks ago IT Project Delivery Engineer Context Wolverhampton (WV1), WV1 £55000 - £65000 per annum 1 month ago Technical Support Manager Hayley 247 Engineering Services Limited Daisy Bank, Dudley (DY1), DY1 4DA Competitive DOE + Excellent Benefits! 3 weeks ago 1st Line Service Desk Apprentice Hackajob Ltd Birmingham (B4) Competitive 1 month ago Technical Support Manager (Industrial) Ernest Gordon Recruitment Dudley (DY1), DY1 £50000 - £55000 per annum + Training + Progression 1 week ago IT Solutions Engineer SF Partners Admin Brookfields, Birmingham (B1), B1 2JT £45k per year + great progression 3 weeks ago Product Support Specialist – Telemetry, Cloud & Coffee Systems Midas Kingswinford (DY6) Permanent Contract; On-site Published: 1 month ago From £33,000 to £37,000 per annum Apply Save Product Support Specialist – Telemetry, Cloud & Coffee Systems Midas Apply Product Support Specialist – Telemetry, Cloud & Coffee Systems – Office based/Client Visits Location: Wolverhampton, Dudley, Kidderminster, Kingswinford, Walsall Salary: £33k - £37k DOE, 25 days holiday, plus BH, pension – MUST BE ABLE TO DRIVE The Company An established global manufacturer of premium coffee and vending equipment is seeking a Product Support Specialist to support its growing network of distributors across the UK and Ireland. This is a specialist role focused on connected coffee machines, telemetry, and cloud-based diagnostics—ideal for someone who combines hands-on coffee machine experience with strong IT and data capability. The Role You will act as the primary technical contact for distributors, supporting connected equipment through remote diagnostics, cloud platforms, and telemetry systems. This is not a purely field service role—you’ll be using machine data, push/pull communication, and cloud systems to identify faults, improve performance, and reduce downtime. Key Responsibilities Provide expert remote support for connected coffee machines Diagnose faults using cloud-based telemetry platforms Work with push & pull data technologies to analyse machine performance Support distributors with technical issues, system setup, and optimisation Translate machine data into clear actions for engineers and customers Deliver training on telemetry systems and remote diagnostics tools Log and manage cases via CRM/helpdesk systems Essential Requirements (Non-Negotiable) Proven experience with professional coffee machines (diagnostics/repair/support) Experience working with cloud platforms and connected/IoT systems Strong understanding of push and pull data communication technologies Experience using telemetry for remote diagnostics and monitoring Good knowledge of connectivity (Wi-Fi, SIM, data networks) Customer-facing technical support experience Why Apply? Work with cutting-edge connected coffee technology Be part of a data-driven, cloud-focused technical team Combine engineering and IT skills in a specialist role Join a stable, globally backed business with strong growth Apply Midas Banking and Financial Services 19 Jobs Similar Product Support Specialist Jobs Popular with Other Job Seekers Technical Support Manager Swindale Parks Recruitment Daisy Bank, Dudley (DY1) From £55,000 to £55,000 per annum Excellent package 2 weeks ago Telecoms Support Desk Engineer SCG Midlands Woodgate Valley, Birmingham (B32), B32 1AF From £30,000 to £35,000 per annum 1 month ago 2nd line Service Desk Team Leader ECS Solihull (B90), B90 £47000 - £48000 per annum + + 20% Shift Allowance (£48,000 OTE) 2 days ago Installer Hillarys Blinds Birmingham (B11), B11 £50,000+ earnings p/a 1 day ago IT Hardware Deployment Technician Pimlico Banks Recruitment Oldbury (B69) From £20 to £22 per hour via umbrella 2 weeks ago IT Project Delivery Engineer Context Wolverhampton (WV1), WV1 £55000 - £65000 per annum 1 month ago Technical Support Manager Hayley 247 Engineering Services Limited Daisy Bank, Dudley (DY1), DY1 4DA Competitive DOE + Excellent Benefits! 3 weeks ago 1st Line Service Desk Apprentice Hackajob Ltd Birmingham (B4) Competitive 1 month ago Technical Support Manager (Industrial) Ernest Gordon Recruitment Dudley (DY1), DY1 £50000 - £55000 per annum + Training + Progression 1 week ago IT Solutions Engineer SF Partners Admin Brookfields, Birmingham (B1), B1 2JT £45k per year + great progression 3 weeks ago Product Support Specialist – Telemetry, Cloud & Coffee Systems jobs Product Support Specialist – Telemetry, Cloud & Coffee Systems jobs in Kingswinford Marketing jobs Marketing jobs in Kingswinford Product Management jobs Product Management jobs in Kingswinford Jobs in Kingswinford Full Time jobs Weekend jobs Retail jobs Night Shift jobs Apprenticeship jobs NHS jobs HGV jobs Immediate Start jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Apprenticeships jobs Administration jobs Tesco jobs Get hired. 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