Product Support Technician

Product Support Technician - 6 month temporary Role  

We are seeking a detail-oriented Product Support Technician to join our Operations Support team at Switch2, a leading provider in the metering and billing sector.

This is a 6 month temporary contract offering the opportunity to progress to a permanent position based on strong performance and team fit.

You will be office based (hybrid possible after the initial period) within a supportive team of 7 people, processing our backlog of internal support tickets and ensuring accurate, timely resolution of billing-related enquiries. Your responsibilities will encompass meter read enquiries, credit and credit status verification, meter exception requests, remote commissioning of Prepayment Units, billing database corrections, billing read deployment and uploading, AMR – Automatic Meter Reading equipment support, and ad-hoc office-based support and admin activities as they arise.

To succeed in this role, you will require a Level 5 or higher STEM qualification and intermediate proficiency in Microsoft 365, with a potential focus on Excel. Above all, we are looking for someone who demonstrates strong competence, meticulous attention to detail, analytical problem-solving ability, and excellent communication and teamwork skills. Experience in billing systems, databases and ticket resolution systems is desirable but not essential. If you are organised, thorough, and ready to make an immediate impact supporting our team, we would like to hear from you.