Production Administrator

Production Administrator

• Bury St Edmunds
• Full-time
• Salary range £26,500-£29,000pa subject to experience

We are seeking a dedicated Production Administrator to coordinate the distribution of finished goods from our production facility. This role is crucial for maintaining daily schedules and adhering to company procedures. The ideal candidate will support production operations through effective documentation, logistics coordination, and compliance with shipping and administrative standards.

Day-to-day of the role:

Shipping & Logistics Coordination:

• Prepare and compile shipping documentation to ensure timely customs clearance.
• Liaise with the Chamber of Commerce to obtain necessary documentation for international shipments.
• Schedule collections and generate shipping labels in accordance with carrier guidelines for both UK and international deliveries.
• Ensure accurate freight charges are applied and recorded in the IFS system.
• Track and obtain Proof of Delivery (POD) documentation to support customer invoicing.
• Scan and archive shipping documents to facilitate prompt invoicing.

Customer & Carrier Liaison:

• Provide shipping quotations to the Customer Service Team and determine appropriate shipment methods.
• Communicate with customer-appointed carriers to ensure timely collection and delivery.
• Share relevant shipment details with third-party carriers to ensure smooth delivery.
• Process consolidated shipments using customer portals.

Reporting & Compliance:

• Complete daily shipping and dispatch reports and distribute to relevant teams.
• Provide clearance instructions for UK and German imports.
• Review and update commodity codes for products as needed.
• Investigate and resolve customer complaints related to dispatch, recommending process improvements or corrective actions.

Team Support & Development:

• Assist in training new team members and cross-training existing staff.
• Support colleagues in understanding and executing dispatch and production-related tasks.

Required Skills & Qualifications:

• Experience with computerized dispatch or production systems is advantageous.
• Strong written, verbal, and interpersonal communication skills.
• Ability to manage multiple tasks and adapt to shifting priorities in a fast-paced environment.
• Positive, flexible attitude and strong team collaboration.
• Confidence in dealing with internal teams, customers, and third-party providers.
• Basic understanding of international shipping and compliance requirements.
• High attention to detail and accuracy.
• Product knowledge is beneficial.
• Ability to train and support colleagues across functions.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive team environment.

To apply for the Production Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.