Production Manager 3PL

The Role: Production Manager 3PL (third party logistics) Basildon Based £40,000 - £50,000 DOE
My client is currently looking to appoint a 3PL Product Manager for their growing site based in Basildon. This role is crucial for developing and streamlining the existing 3PL product, focusing on enhancing efficiency, compliance, and commercial opportunities.
The role involves supporting Branch Managers and IT Department to integrate client systems, ensuring a seamless transition for new business, and providing exceptional customer service for existing business.
Key duties and responsibilities:
Continuously improve service efficiency across all 3PL operations.
Implement best practices and streamline processes to enhance operational performance.
Identify and integrate industry trends to develop and innovate the 3PL product.
Work on new commercial opportunities to expand the 3PL product offering.
Ensure clients are highly satisfied with the level of service and solutions provided.
Act as a key point of contact for client feedback and implement necessary improvements.
Identify, Follow up and oversee the smooth transition of new business, ensuring alignment with company standards and client expectations.
Provide subject matter expertise and support to the team on 3PL service offering.
Review, Mentor, motivate, and engage the 3PL team to achieve high performance.
Facilitate professional development opportunities for team members.
Work closely with the IT Department to integrate client systems seamlessly.
Liaise with the Branch Managers and other senior management to align business goals.
Provide practical support in client preparations for solution development.
Analyse operational data to identify areas for improvement and implement corrective plans.
Manage relationships with current 3PL agents and ensure they meet company standards worldwide.
Profit and Loss Responsibility.
Manage the financial performance of the 3PL product, ensuring profitability and cost efficiency.
The Candidate:
Min 2 years logistics experience together with a broad understanding of 3PL Logistics trends, procedures and practices.
Team management experience.
Good commercial experience and awareness
Excellent organisational skills and capable of working at a fast pace.
Highly process-driven with a methodical approach to tasks and problem-solving.
Ability to adopt and manage change effectively, demonstrating flexibility in dynamic environments.
Strong personality to deal with changes and challenges confidently, maintaining resilience and composure.
Strong IT skills and understanding
Professional and focused approach with a high level to attention and detail.
Attention to analytics and conformance with defined procedures in tight timelines.
Customer focused with desire to always strive for excellence.
Positive 'can do’ attitude and highly ambitious approach.
Increased level of flexibility to meet timelines on reporting.
Exceptional Communication skills.
The Package
Hours: 9am - 5.30pm, Salary: £40-50K.
Annual leave; 31 days (prorated down if not working 5 days). Increases after 3 years service by 1 day a year, up to a further 5 days.
Volunteer Day: Additional 1 day per year paid to give back to the local community.
HSF: Health cash plan service that the company contribute to
Pension scheme
Free Parking
Fresh fruit delivered weekly to all offices.
Paid sick leave, after probation.
EAP Program and Virtual Doctor service
Long service financial rewards.
Death In Service benefit of x3 salary