Professional Conduct Administrator

Professional Conduct Administrator
£26,000 - £28,000 per annum
Central London, with flexible working options
PERMANENT

THE COMPANY: This esteemed organisation is a statutory regulator for a respected profession in the UK, dedicated to setting, upholding, and advancing professional standards. With a rich history and a mission rooted in public interest, the company promotes the study and practice of its field, ensuring the highest standards of practice and care.

THE ROLE: The Professional Conduct Administrator will play a crucial role in supporting the Professional Conduct Department. Responsibilities include assisting in the investigation of complaints, managing telephone enquiries, supporting case managers and disciplinary solicitors, liaising with witnesses, and corresponding with complainants and professionals. Additionally, the role involves updating the professional conduct website and assisting in the preparation of reports and statistics.

THE PERSON: The ideal candidate will possess a clear, concise, logical, and practical approach to issues, with the ability to understand complex problems and devise solutions. Excellent writing and drafting skills are essential, alongside proficiency in IT skills, including database management and Microsoft Office Suite. An excellent telephone manner and the ability to work as part of a team are crucial. Resilience and experience in complaint handling or working for a regulatory authority are highly desirable. A qualification in business administration or a secretarial capacity would be advantageous.

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114.