Programme Coordinator

Our client is a growing international engineering company based in Newport NP10, delivering high-reliability electronics and manufacturing services to the aerospace, defence, industrial and medical technology sectors. Recent expansion has increased their aerospace and defence production and opened up new opportunities for growth.

As a Programme Coordinator, you’ll be the customer’s day-to-day link into the business. If you want a role where your ownership, organisation and customer service genuinely decide whether orders are built and delivered on time, this is it.

The Role

They are looking for a Programme Coordinator to work alongside the Programme Managers, coordinating projects, schedules and progress, and providing excellent service to customers.

This is a hands-on role in a fast-moving manufacturing environment, where accuracy, commercial awareness and proactive follow-through are essential.

You’ll make sure customer orders are planned, built and dispatched within agreed timescales, working with colleagues across the business to keep customers informed and issues resolved.

Key Responsibilities

Work with the Programme Managers and operational functions to ensure customer orders are planned, built and dispatched on time.

Report and update the open order book status with input from operations and manufacturing.

Supply customers with the information they need and ensure their specific requirements are supported.

Develop allocated accounts with the Programme Manager and sales team, including setting the sales plan.

Prepare and release quotations for allocated accounts in the agreed format.

Manage order loading, forecasting and scheduling, and maintain accurate data in the ERP system.

Coordinate, action and report ECNs on the MRP system, and control RFIs to customers.

Manage RMAs and out-of-warranty repairs, ensuring service within agreed turnaround times.

Assist with recovering claims and with chasing overdue payments and resolving invoice queries.

Monitor and act on issues arising from key performance indicators with the Programme Manager.

Support the preparation of customer performance and business review presentations.

Attend internal and external meetings on behalf of the Programme Managers when required.

Liaise with departments across the business and relay key information and issues to the Programme Manager.

What You’ll Need

Essential

A minimum of 5 GCSEs at grade C or above.

Around 5 years of admin experience in manufacturing or a directly related field.

Direct customer interaction experience and a strong customer service ethic.

Good verbal and written communication and relationship-building skills.

Complete ownership of your work and a proactive rather than reactive approach.

Excellent attention to detail, good numeracy and commercial awareness.

Strong IT skills, including Excel, Word and PowerPoint.

Understanding of systems such as ERP and CRM (Salesforce).

Comfortable working as part of a team and delivering results independently.

Desirable

A basic understanding of electronic manufacturing.

Why Join Us?

A culture of performance, collaboration and continuous improvement.

Long-term career development within a growing site.

Direct customer exposure that builds your commercial capability.

A supportive environment that recognises individual contribution.

If you’re organised, customer-focused and ready to make an impact, please send your CV to Gary Simpson
Only candidates based in UK and eligible to work in UK are allowed