Programme Specialist

* Act as main interface between Operations and Sales organization to identify and define demand and supply plan for future sales activity.
* Develop detailed forecast plan for input to operations and sales meetings
* Maintain and manage customer product portfolio to ensure accurate customer product and customer data across all business systems.
* Co-ordinate the onboarding of new tools and products to the customer portfolio ensuring all internal policies and procedures are followed and adequate records maintained.
* Act as main point of contact for customer escalations.
* Manage bulk customer orders and tool distributions according to established department policies and procedures.(*)
* Assist with the viability, functionality, and effectiveness of essential tools, specialty tools, equipment, OEM dealer's distributions and programs, warranty, etc.
* Coordinate and communicate shipping instructions internally and externally.
* Work closely with materials planning team to ensure inventory management and reorder points set at appropriate levels.
* Maintain Backorder status reports and sales tracking against targets.
* Act as main project Interface between other departments (Marketing, warehouse, product management, sales, procurement, distribution, operations, finance
* Recognize and resolves process conflicts when possible, and escalate key issues requiring decisions or approval as they occur.
* Troubleshoot issues with orders, invoices, inventory, suppliers etc.
* Assist in RCI efforts towards the improvement of programs assigned.
* Assist in monitoring customer concerns, implementation of corrective and preventive actions for quality related issues. * Report project status for the OEM's and Account Management
* Operate in accordance to the company safety guidelines

* Strong supply chain/project management experience required.
* Strong Excel a must
* Knowledge using LN (ERP), Power Point a plus.
* Ability to communicate (orally and in writing) in a professional manner when dealing with employees, suppliers, customers and company contacts.
* 5 years relevant work experience ideally in automotive project management and/or supply chain.
* Strong organizational skills

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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