Project & Technical Support Officer

Your new role

Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?

This is a hybrid role, part WFH and part site-based role, so you need your own transport, but mileage is paid.

What you'll need to succeed

Key Responsibilities:

• Technical Support:
  Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
• System Management:
  Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally.
  Maintain all technical documentation relating to a customer site.
• Project Assistance:
  Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases.
• Service Support:
  Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process.
• Quality Service:
  Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff.

Requirements:
Proficient in Microsoft 365 administration and management, including Entra ID and Intune. An understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSi, WDS, MDT, Print Management. Experience of working with and managing wired and wireless network solutions, HP Aruba and CISCO Meraki is favourable. Proficient in supporting and managing MDM solutions, Intune and Meraki are favourable. Experienced in dealing with Windows desktop end user support.

What you'll get in return
Excellent benefits package
Flexible hours

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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