Project Coordinator

Join a leading manufacturer in a fast-growing, dynamic, and supportive environment as Project Coordinator on a full time, permanent basis, based in Durham. This role offers the opportunity to be a pivotal part of my client’s team, providing exceptional customer service and contributing to their ongoing evolution.

Benefits:

• 28 days annual leave (including BH)
• Private medical insurance
• Free parking – office-based role
• Discretionary annual bonus
• Opportunities for professional development and growth
• Salary from £26,000
• 1:30pm finish on a Friday twice per month
• Rotating shifts; 8:30 AM - 5:00 PM one week, 8:00 AM - 5:00 PM the next week, Monday to Thursday, finishing at 1:30 PM on Fridays every 2 weeks

Day-to-day of the role:

• Serve as the first point of contact for internal teams, clients, and suppliers
• Respond promptly to inquiries via phone, email, and chat
• Coordinate project timelines with internal teams and external clients
• Provide accurate information and solutions to customer queries
• Utilise SAP to manage customer interactions and record communications
• Maintain a thorough understanding of our products and services
• Assist in the development of customer service policies and procedures
• Analyse customer feedback and data to identify trends and areas for improvement
• Collaborate with colleagues to resolve issues and ensure a seamless client experience
• Embrace training opportunities to improve knowledge and skills

Required Skills & Qualifications:

• Experience in customer service
• Proficiency in SAP or similar ERM software
• Excellent communication skills, both verbal and written
• Ability to work effectively in a team and independently
• Strong commitment to delivering quality and positive outcomes
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Adaptability to changing priorities and the ability to handle multiple tasks simultaneously

Join us in delivering outstanding service that makes a real impact. We are excited to hear from you and explore how you can contribute to our team's success.