Project Manager

Location: Hybrid (Home-based with travel to customer sites and London/Luton offices as required)

About the Role

Due to continued growth and increasing project demand, we are recruiting a Project Manager to join our established and highly collaborative Project Management team. This is a customer-facing role, focused primarily on delivering VMS implementations and change initiatives across the business. You will manage projects end-to-end, working closely with subject matter experts across training, communications, supply chain, and leadership teams. While the role operates independently day-to-day, you’ll be part of a close-knit PM community that works together to ensure successful delivery and shared support.

What You’ll Be Doing

• Leading customer-facing project implementations, primarily within MSP and VMS environments

• Managing project plans, RAID logs, risks, and governance documentation

• Chairing project meetings and issuing actions and follow-ups

• Coordinating multiple stakeholders and subject matter experts

• Partnering with training and communications teams on change management activity

• Escalating issues when project tolerances are exceeded (PRINCE2-style governance)

• Managing multiple projects concurrently (typically 2–3 at a time)

Essential:

• Experience working within a Managed Service Provider (MSP) environment

• Hands-on experience with Vendor Management Systems (VMS)

• Strong customer-facing project or implementation experience

• Confident stakeholder management and communication skills

• Ability to manage projects with autonomy and structure

Desirable:

• PRINCE2-style delivery experience

• Exposure to global or multi-region projects

• Experience transitioning from account management into project management

• Familiarity with Microsoft Project and/or Monday.com

Team & Culture

This is a long-standing, stable team with many colleagues having 10–20+ years’ service. The culture is collaborative, supportive, and built on trust. People stay for the team environment and autonomy, not just the role itself.

What Can We Offer You?

• A competitive salary package

• 25 days annual leave plus public holidays, and your birthday off

• Company pension

• Blended working

• Benefits

• An environment where your learning and development is supported through a range of various learning tools and courses

Interested?

If you’re interested in progressing your career in project management or exploring a move into this space, we’d love to hear from you.