Project Research Administrator

Company : Phs Group Limited

Job Type : Full Time

Tame Valley Industrial Estate, Wilnecote

Number of Applicants

000+

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Job Description - Project Research Administrator

About The Role
Job Title - Project Research Administrator
Division - phs Warner Howard

Main Purpose

Manage the team’s construction project sales pipeline through to order and managing construction project leads via an online construction project data base.

Working with our ABI platform, manage the and build the project pipeline across the business. Talking with customers, contractors, and end users to keep the project quote log up to date, monitor the progress of each project quote through to receipt of order.

The role requires excellent communication skills and utilising these skills to work very closely with fellow team members, and customers alike.

Key Tasks

Plan and prioritise your activities and customer contact towards achieving agreed KPI’s and general productivity.
Understand customer needs and requirements, using ABI identify future opportunities to build project pipeline and see projects through to conclusion.
Contribute towards business targets and profit by way of meeting and/or exceeding set KPI’s as an individual and contributing to the teams
Liaising with internal and external colleagues to gather & update project details and follow these up with the relevant wholesalers.
Respond to customer enquiries efficiently and within timescales.
Use excellent telephone and communication skills when talking to customers, ensure that units quoted remain within the customer/project guidelines/specification.
Use internal customer contact tools and systems, to manage the day to day running of your data, ensure systems are always maintained and updated.
Embrace methods of working practice and development of a "can do "will do” approach.
Adopt best practices within the team, share and highlight areas where the team and our customers can benefit either through different ways of working or approaches.
Assisting the office team leader in the day-to-day tasks of the business during holiday periods

Knowledge & Experience

Internal Sales/Business Development
Telemarketing/Telesales
Lead development/appointment Setting
Excellent communication skills including questioning skills
Ability to demonstrate good business understanding and ability to engage at all levels in business.

Creativity

Ability to work on own initiative.
To use personal judgement and initiative to develop effective and constructive solutions to for the customers and overcome challenges and obstacles as part of daily activities.

Decisions and Ownership

Negotiate and make pricing decisions for the customer that supports the aims of phs Warner Howard.
Delivery of targets and/or objectives.
Handle any customer issues as they occur, and assist customer service, or the customer, to resolve them to a satisfactory conclusion.
Provide line manager/ business with KPI’s/customer information as required.
Attend training to develop relevant knowledge, techniques, and skills.
To work with others in your team, sharing ideas on how best to serve the customer.
Demonstrate PHS Core Values: Professionalism, Teamwork, Trust, and Honesty

In return for your commitment and expertise as a Project Research Administrator at Warner Howard

A guaranteed base salary of £25,397.00 OTE £30,000.00
Uncapped commission
Great working hours Monday to Friday, 40 hours a week, no weekend or evening working.
An extensive induction programme, excellent ongoing training and development
We offer accredited ILM training through external and in-house training
Apprenticeships and personal development opportunities for a great career with us
Free parking onsite that will save you a fortune
Amazing employee discounts with major supermarkets and retailers with phsPerks.com
31 days holiday (inclusive of bank holidays), plus a ‘Buy and Sell’ holiday scheme following the successful completion of probation
Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

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Project Research Administrator

Job Description - Project Research Administrator

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