Project Sales & Delivery Manager

PURPOSE OF THE ROLE

The Project Sales & Delivery Manager is responsible for supporting, guiding and developing the Project Sales Team to drive sales growth and achieve budgeted targets.   In addition to leading the team, the role will be responsible for revenue generation, managing and converting sales opportunities, maintaining a pipeline of project sales and contributing directly towards revenue and profit targets.

The role combines sales leadership with hands-on project management, ensuring complex customer projects are delivered on time, within scope and to agreed customer expectations.

Working within established project management methodologies, the Project Sales & Delivery Manager will oversee project planning, delivery and stakeholder communication, ensuring key milestones are achieved, risks are managed effectively, and projects remain commercially viable.

The role acts as the key link between customers, franchisees and the Project Sales Team to ensure a seamless customer experience from initial opportunity through to project completion.

KEY RESPONSIBILITIES

Sales Leadership

• Own and manage a portfolio of sales opportunities, generating new business and converting leads to contribute directly to departmental sales and profit targets.
• Support and motivate the Project Sales Team to achieve revenue generation, sales budgets and performance objectives.
• Provide guidance, coaching and development to Project Sales Managers to maximise individual and team performance.
• Monitor sales activity, pipeline opportunities and conversion rates, identifying areas for improvement.
• Drive proactive follow-up of leads and opportunities to maximise revenue generation.
• Contribute to the development and implementation of sales strategies to support business growth.
• Ensure accurate forecasting and reporting of project sales activity.

Project Delivery Management

• Manage complex customer projects from initiation through to completion.
• Apply agreed project management methodologies and processes to ensure successful project delivery.
• Develop and maintain detailed project plans, schedules and milestone tracking.
• Ensure project scope, deliverables, timelines and customer expectations are clearly defined and agreed.
• Monitor project progress and identify risks, issues or potential delays.
• Take appropriate action to mitigate project drift and maintain delivery schedules.
• Coordinate resources and stakeholders to ensure project objectives are achieved.
• Facilitate effective communication between customers, suppliers, franchisees and internal teams throughout the project lifecycle.
• Manage project changes through agreed change control processes.

Customer Relationship Management

• Build and maintain strong customer relationships through regular communication and engagement.
• Act as a key point of contact for customers throughout project delivery.
• Ensure customer expectations are managed effectively and consistently.
• Resolve customer concerns and project-related issues in a professional and timely manner.
• Identify opportunities to enhance customer satisfaction and generate additional sales opportunities.

Operational Excellence

• Maintain accurate project documentation and records using agreed tracking platform.
• Produce regular updates and reports on project status, risks and performance.
• Ensure compliance with company policies, procedures and project governance requirements.
• Support continuous improvement initiatives within the Project Sales function.
• Share best practice and lessons learned across the team to improve future project delivery.

EXPERIENCE/SKILLS & KNOWLEDGE:

Essential

• Proven experience in a sales, project management or customer delivery role.
• Experience managing complex customer projects with multiple stakeholders.
• Strong commercial awareness and ability to identify sales opportunities.
• Excellent communication and relationship-building skills.
• Strong planning, organisational and problem-solving abilities.
• Experience using project management methodologies and tools.
• Ability to manage multiple projects and priorities simultaneously.
• Proficient in Microsoft Office applications and CRM systems.
• Background and experience in construction based industries

Desirable

• Previous experience leading or mentoring a sales team.
• Formal project management qualification (e.g. PRINCE2, or equivalent).
• Experience within a service, construction, home improvement or franchise environment.

ATTRIBUTES

• Customer focused
• Results driven
• Commercially astute
• Strong attention to detail
• Effective communicator
• Collaborative team player
• Resilient and adaptable
• Accountable and proactive
• Strong leadership and coaching skills

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