Property Claims Adjuster - Commercial Property

Job Description

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:

Gallagher Bassett’s Claims Consultancy Team is project led, and can include Insourced Claims Handling, Audit and Review, and Training Projects. The Team are dedicated claims professionals who support clients, and Gallagher Bassett Operations Nationwide.

Here at Gallagher Bassett Claims Consultancy Division, we provide our clients with bespoke and tailored services to meet their needs. The Claims Consultancy division looks to build on your individual claims knowledge and offer you opportunities to develop your claim knowledge across many different claim disciplines.

Claims Consultancy Handler - Remote Opportunity

The role will initially involve dealing with property claims (commercial) including complaints.

You will be working for our specialist clients initially within the commercial property arena. We encourage all our employees within Claims Consultancy to multi skill their claims knowledge across many different claim disciplines, from motor, property, employers’ liability, and public liability claims and more. If you are looking for a challenge in the claims arena to expand on your existing claims knowledge into different areas, then this is the position for you.
Responsibilities:

Effective caseload management of claims from start to finish.
Ensuring phone calls are answered and queries attended to via email within agreed service levels
Assisting colleagues where necessary with office duties.
Pro-active management of claims caseload.
Knowledge of claims and policies
Ensuring the communication lines coming into the offices are responded to with correct advice.
Make effective and prompt decisions in respect of policy cover
Able to communicate decisions clearly over the phone and in written form
Have the ability to assist others with the knowledge gained.
Comply with all Gallagher Bassett and office procedures including our clients Standard Operating Procedures.
Any other duties as required by Gallagher Bassett
UK wide role requiring possible travel and operating from client sites
Support, train and develop less experienced staff
Develop relationships with clients by providing a friendly, efficient service
Actively participate in Gallagher Bassett training programme
Qualifications:

Comprehensive understanding of Commercial property claims, on a peril and all-risks basis.
Exposure and experience of SME, Block and Let policy claims
Business interruption knowledge is preferred but not essential.
Good understanding of the insurance industry or financial background
Previous phone based customer service experience gained within the insurance industry
Ability to meet specific deadlines
A committed and flexible approach
Displays enthusiasm and commitment, willing to own problems and take responsibility for own actions, ability to think outside the box to solve problems on the spot.
Good attention to detail and understanding of the importance of accurate and thorough data capture
Proficient computer skills
Ability to prioritise workloads
Attention to detail, accuracy and effective organisational skills
Excellent written and verbal communication skills
Strong problem solving skills
Effective time-management skills
Ability to handle sensitive information with the highest degree of integrity and confidentiality
Adherence to File Management best practices
Self-motivated
Highly adaptable and able to use initiative
Ability to work under pressure, and with minimum supervision.
Clearly explain decisions on policy cover, liability, and settlement negotiations.
Additional Information:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the

minimum core benefits

you’ll get, depending on your job level these benefits may improve:
Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
Defined contribution pension scheme, which Gallagher will also contribute to
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
Income protection, we’ll cover up to 50% of your annual income, with options to top up
Health cash plan or Private medical insurance
Other benefits include:
Three fully paid volunteering days per year
Employee Stock Purchase plan, offering company shares at a discount
Share incentive plan, HMRC approved, tax effective, stock purchase plan
Critical illness cover
Discounted gym membership, with over 3,000 gyms nationally
Season ticket loan
Access to a discounted voucher portal to save money on your weekly shop or next big purchase
Emergency back-up family care
And many more…

We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with

[email protected].

If you’d prefer to speak on the phone, please request a callback, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.