Property Claims Handler

Property Claims Handler

Delph

£24-28k basic

Monday - Friday

Southam Selections are currently seeking an experienced Claims Handler to join a company who specialise in investigation, repair and renewal services for the insurance industry as well as commercial and domestic clients. You will be joining a specialist team and dealing with property claims.

Key Responsibilities;

• Proactively manage claims from first notification through to finalisation.
• Ensure the prompt appointment and oversight of relevant network contractors.
• Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
• Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
• Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
• Ensure all claims and enquiries are managed within the appropriate SLA’s and KPI’s.
• Constantly seek ways to improve processes and procedures.
• The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, reject claims, amend scopes of work, and discuss contractor reports and estimates.
• Technical report writing ability.
• Continuous professional development and maintenance of Insurance Industry knowledge.
• Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations.

Experience, Knowledge and skills;

• Claims experience, underground services, drainage, plumbing & heating (1 year)
• Customer service driven
• Motivated to achieve results
• Ability to work in fast paced environment against deadlines
• Excellent Communication skill (verbal and written)
• Strong relationship skills
• Good IT skills, Microsoft Office, Outlook, Excel, and Word

Benefits include;

• Academy Training
• Opportunity to progress and develop your skills
• Annual Salary review
• Performance based Bonus Scheme
• Smart casual dress code
• Social events
• Company pension
• On-site parking
• Employee wellness
• Gym Membership

Core Values

• Focus
• Value
• Expertise
• Integrity
• Innovation
• Wellbeing

Please apply to be considered.