Property Claims Manager

Property Claims Manager

Buckinghamshire

Salary Dependent on Experience + Excellent Benefits

We are currently recruiting for a Property Claims Manager on behalf of our client, one of the UK's leading claims management companies with a growing reputation in the market.

The purpose of the role is to effectively manage a team of Claims Handlers, ensuring that financial, quality and customer service targets are all met.

Hybrid working options are available with this role, with a minimum of 3 days in the office per week required.

Key Responsibilities

• Day to day running of a team of Claims Handlers.
• Reducing financial leakage on claims.
• Understanding the needs & requirements of the customer (i.e. insurer, policyholder, etc).
• Constantly reviewing current working practices and re-engineering business processes in order to deliver best practice.
• Implementing change programmes in line with agreed projects and initiatives.
• Carrying out 1-2-1s with all staff members as required, provide relevant feedback to staff.
• Carrying out regular audits of the team’s performance.
• Assisting in delivering training and coaching for staff.
• Communicate with all other areas of the business to ensure service delivery.
• Support the business in resolving complaints.

Key Requirements

• Previous experience as a Claims Manager / Team Leader, including supervisory and performance management experience.
• Experience of dealing with Property Claims, ideally from a restoration background.
• Relationship building experience.
• Excellent communication skills, both verbal and written.
• Cert CII or equivalent.

Keywords: Claims Manager; Claims Team Leader; Property Claims Manager; Property Claims Team Leader; Property Claims; Household Claims

We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information - www.claimsrecruitment.co.uk