Property Maintenance Operative Apprenticeship

Property Maintenance Operative Apprenticeship at Roupell Park RMO Ltd

The Property Maintenance Operative Apprentice will be a key member of the Direct Labour Organisation (DLO) team to gain practical experience in a variety of trade skills, including plumbing, carpentry, electrical work, and general maintenance. They will provide frontline customer service to Roupell Park RMO (RPRMO) general needs and leasehold customers. 

This hands-on apprenticeship supports the DLO in maintaining properties on the Roupell Park estate, with a focus on meeting KPIs, tenant satisfaction, and following safeguarding, health and safety, and equality standards.

**You’ll be required to attend workshop training for 2 days every 3 months. Full commitment is expected, and all travel and overnight accommodation costs will be covered.**

Apprenticeship Overview:

• Salary: £12 an hour 


• Working Week: Monday to Friday 8:30 am - 3:30 pm with a 1 hour lunch break


• Duration: 24 months


• Hours: 30 hours per week


• Level 2 Property Maintenance Operative Apprenticeship standard qualification


• Online training and support by our dedicated tutors


• Address: Brockham Drive, London, SW2 3RY

Duties: 

• To provide and deliver efficient, effective customer-oriented Housing Maintenance services.


• To deal with enquiries into RPRMO, supporting a right first-time approach, where enquiries fall outside the remit of the Maintenance team.


• Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service.


• Assist qualified tradespeople in completing a range of repairs, including plumbing, carpentry, electrical, and general maintenance tasks.


• Work under supervision to gain practical experience in diagnosing and fixing issues in tenants’ homes and communal areas.


• Develop skills in identifying repair needs and selecting the appropriate tools and materials to carry out repairs effectively.


• Accompany qualified staff on property inspections to assess potential repair needs.


• Assist in documenting repair issues, noting any health and safety or safeguarding concerns.


• Learn how to prepare accurate reports on repairs and ensure that jobs are logged correctly in the system.


• Assist the DLO team in meeting repair-related KPIs, including repair response times and completion rates.


• Ensure high standards of work are maintained to support tenant satisfaction goals.


• Contribute to maintaining accurate records of completed jobs and tenant feedback.


• Engage with residents professionally and respectfully when conducting repair work.


• Ensure that any complaints or issues raised by tenants are communicated to the Maintenance & Estate Services Manager.


• Support efforts to gather feedback from tenants on the quality of repair services, helping to improve the overall experience.


• Follow safeguarding procedures when working in tenants' homes, particularly in situations where vulnerable adults or children may be present.


• Report any safeguarding concerns immediately to the Maintenance & Estate Services Manager or appropriate safeguarding officer.


• Follow all health and safety guidelines when carrying out repairs, using personal protective equipment (PPE) and safety measures as required.


• Assist in conducting risk assessments before starting any job, ensuring a safe working environment for all parties.


• Report any hazards or unsafe practices to the Maintenance & Estate Services Manager.


• Engage with mentors and supervisors to develop both technical skills and professional conduct.


• Uphold and promote RPRMO’s commitment to equality, diversity, and inclusion in all interactions with colleagues and residents.


• Treat all residents and colleagues fairly and with respect.


• Support the delivery of services that are accessible and inclusive for all members of the community.


• Help organise community events and activities aimed at enhancing tenant engagement and satisfaction.


• Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service.


• Understanding of GDPR legislation and a commitment to confidentiality.


• To carry out any other duties reasonably requested by the Estate Director.

Skills:

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Customer care skills


• Problem-solving skills


• Presentation skills


• Administrative skills


• Nice personality


• Resilient


• Confident

Your training plan: 

The successful candidate will obtain a Level 2 Property Maintenance Operative Apprenticeship standard qualification. 

Each apprentice will have a dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary. 

What is the expected career progression after this apprenticeship? 

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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