Property Management Assistant - Trainee / Experienced

Property Management Assistant - Trainee / Experienced

We currently have a rare opportunity to join an award winning, dynamic estate agency client of ours. In this role, you can be based solely from the Cheltenham office, or alternatively, you can work across x3 offices- Gloucester, Cheltenham or Worcester (a few days in each at a time)- up to you!

This role is to support the busy Property Management team in an administrative capacity, with excellent opportunities for growth and development. Tasks will vary but will include managing data entry, liaising with tenants and landlords, coordinating appointments, answering calls, and handling general office administration.

If you are passionate about developing your career and would excel working within a supportive environment, then this could be the job for you! No previous office experience is required as full training will be provided. You could be from the retail/leisure/hospitality industry looking to get into the office environment and progress within an administration role.

The company believe that their staff are the core of the business and therefore ensure they have an environment where their team feels valued providing support towards training and development as well as benefits including:

- 22 days annual leave + bank holidays rising with years of service + your Birthday off

- Longevity of service rewards and bonus

- Corporate team building days and events

- Additional gifted annual leave during the month of your wedding & Enhanced Parental Leave

- Industry qualifications (ARLA) and membership fees paid for

- Clear progression paths for career development

- Cycle to work

- Pension scheme

As the Assistant, your responsibilities will include:

- Support the Property Managers with day-to-day admin tasks across the portfolio

- Maintain accurate and up-to-date records on property management software

- Coordinate and book routine and emergency maintenance appointments

- Communicate with tenants, contractors, and landlords by phone and email

- Assist in processing tenancy renewals, deposit returns, and compliance documentation

- Handle incoming queries and ensure issues are directed or resolved appropriately

- Support with scheduling property visits and preparing follow-up reports

- General office administration to assist the wider lettings team

Hours: Monday - Friday 8.30am - 5.30pm (1 hour lunch break), flexible working hours can be discussed for the right person.

Salary: Up to around £26k per annum, this can be flexible/negotiable depending on experience!