Property Management Manager

• Annual Salary: £32,500 to £43,000 (dependent on experience)
• Location: Ealing, London
• Job Type: Full-time

Join the UK's largest independent property services group as a Property Management Manager at our vibrant Ealing office. This role offers a dynamic environment where you can lead a team to deliver exceptional service to both landlords and tenants, making every moment count in this rewarding position.

• Manage a team of property managers overseeing our managed portfolio in Ealing, Hayes, and Shepperton.
• Lead daily meetings with the Property Management team.
• Coach the team to achieve Customer Satisfaction Index (CSI) targets.
• Monitor and assess individual team member performance, including conducting one-to-one meetings.
• Ensure the business adheres to the highest compliance standards for all regulatory bodies.
• Conduct property inspections and negotiate tenancy extensions or renewals.
• Coordinate with contractors for maintenance or repair issues.
• Manage deposit returns, resolve rental arrears, and process eviction requests.
• Ensure all properties meet regulatory health and safety standards.
• Build and maintain strong relationships with landlords and tenants.
• Manage complaints and complete all check-in and check-out procedures, including full inventory reports.

• Full UK Driving Licence.
• Minimum of 3 years’ experience as a Property Manager within residential lettings.
• Ability to create and encourage a positive team spirit and enjoyable working environment.
• Skills to develop your team and advance their careers.
• Strong communication skills and ability to maintain strong relationships with all clients.
• In-depth knowledge of current residential lettings legislation.

• Up to £7,200 in capped commission plus an additional £3,725 uncapped commission target (in addition to basic salary).
• Company car or a monthly Car Allowance.
• Fixed working hours: 08:30-18:00 (Monday to Friday), 09:00-17:00 (one in every four Saturdays, with a day off in lieu).
• 30 days holiday allowance per year.
• Company smartphone for role-related tasks.
• Industry-leading training and opportunity to earn a nationally recognised qualification (inc. ARLA).
• 24/7 access to our Employee Assistance Programme.
• Eye care support.
• Up to £500 for successful employee referrals.

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need a Full UK Driving Licence and legal entitlement to live and work in the UK. Please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. Ensure you include evidence of your right to work in the UK, such as a Passport or Birth Certificate, along with Proof of Address and National Insurance.