PROPERTY MANAGER

IN- HOUSE PROPERTY MANAGER – a lovely customer focussed role with a leading West End Property Company. Our client owns and manages all aspects of the landlord/tenancy lifecycle for their prestigious portfolio of mostly high-end flats that are exclusively in the West End following a tenant offer via one of their approved agents and this is where you will then step in…

Key Responsibilities

• Overseeing the management of a residential apartments in and around the West End

• Manage the full tenancy lifecycle including: approving offers, dealing with tenant requests, ensure compliance with GSC and Electrical reports, move-ins, renewals, rent reviews and legal notices

• Handling maintenance and repairs above a certain threshold as minor repairs are dealt with by another team

• Liaising with contractors and ensuring works meet quality standards

• Carry out occasional property inspections

• PR face of the company including visiting tenants re more major repairs/maintenance

• Ensure compliance with lettings legislation (e.g. gas safety, EPCs etc)

• Keep accurate records using property management systems and prepare portfolio reports

Key Skills & Characteristics

• Strong understanding of AST property management and legislation

• Smart appearance, professional approach and excellent verbal and written communication skills

• Strong problem-solving and decision-making skills

• Experience working with a similar mid/high-end portfolio

• Looking to work in a service orientated property office rather than a manic fast-paced, deadline-driven agency environment

• Customer-focused, collaborative, reliable and committed to high service standards

Experience and Benefits

• Proven experience managing AST residential property portfolios (London experience preferred)

• 25 Days Annual Leave

• Hybrid role (office based 3 days)

• Excellent company pension scheme

• Shopping discounts

• Life Assurance

• Private Medical Scheme

• Discretionary bonus