Property Manager

Role: Property Manager
Reports to: Chief Commercial Officer
Location: London office
Hours: Mon-Fri, 9am-6pm
Structure: Officebased
Salary: £30,000-£35,000 per annum

CORE RESPONSIBILITIES:

Reactive / Pre-Occupancy Maintenance:
Fielding calls from tenants and councils regarding repairs and maintenance. Assessing repair responsibility, providing repair triage to tenants, investigation of issues and repair resolution. Liaising with clients, councils and contractors to obtain quotes, arrange maintenance and organise access for repairs via phone and email. Providing regular updates to stakeholders throughout the lifecycle of all repairs until resolved. Approving contractor invoices and tracking contractor credit control following repair completion.

Inspection Report Management:
Receiving mid-tenancy inspection reports, assessing recommended repairs, obtaining quotes and negotiating improvements/Repairs with clients.

Client Relationship Management:
Regular customer care calls and updates to clients and councils, to review the delivery of our service and provide feedback to colleagues/senior management team regarding improvements.

Property Visits:
Attending properties (where required) to assess serious damage/disrepair, and compiling reports for clients and councils regarding urgent repairs/advice on steps to undertake repairs.

Critical Safety Compliance:
Auditing and arranging landlord Licenses, annual gas safety certificates, Electrical Installation Condition Reports, EPC’s and Fire Risk Assessments.

NTQs:
Receiving notice to quits from clients, acknowledgement of notices, liaising with internal teams to process notices moving to re-lets/returning properties to landlords.

KPI Reporting:
Reporting on weekly/monthly performance of both individual and team targets.

EXPERIENCE & SKILLS:

• Relevant recent experience preferred
• Utilise problem-solving skills to resolve issues related to property management
• Good verbal and written communication skills, and phone skills
• A good eye for detail
• Punctual with good time and self- management skills
• Strong administration skills
• Excellent customer service and relationship skills
• IT & Microsoft suite skills

PERKS & BENEFITS

• Monthly staff lunches
• Monthly team Drinks
• Quarterly social Events
• Sponsored ARLA training and qualification
• Regular Staff Incentives & Awards
• Casual (clothes) Fridays
• Staff Training, Development and Progression Programme (including regular feedback and 1-2-1 sessions)
• Staff referral Scheme (up to £1,000)
• Staff Pension Scheme

To apply, please email us a copy of your CV.

WHO ARE APEX?

Apex Housing Solutions has been helping local authorities meet their temporary accommodation needs since 2008. We do so by overseeing the day-to-day management of our landlord’s properties while offering them a Guaranteed Rent. We then offer this accommodation to our local authority partners via Rent2Rent to provide housing for people who need it the most.

A small business for over a decade, Apex was acquired in 2021 by BGF, one of the most active private equity investors in the UK and is now undergoing a period of rapid growth. We’re looking for ambitious and hard working individuals who are able to provide excellent customer service while meeting their targets.