Property Manager

• Location: Bedford (properties requiring visits) and home-based
• Division: Property Management
• Reports to: Senior Property Manager
• Hours: 27.5 hours per week (Permanent)

The primary role of the Property Manager is to ensure legal and regulatory compliance for properties used for Temporary Accommodation. This role may extend to other property-related services as required.

Key Responsibilities:

• Appoint approved sub-contractors to deliver specialist services, ensuring properties meet current regulatory, legislative, and industry standards.
• Monitor sub-contractors to ensure services are delivered to high standards within budget.
• Maintain accurate records of services, certifications, and maintenance on the management platform Fixflo.
• Conduct property inventories using Inventory Hive software.
• Regular property visits to inspect conditions, noting any damages or defects and ensuring timely rectification.
• Manage property check-ins and check-outs, including record keeping of any damages or missing items.
• Conduct cost-effective repairs for both occupied and void properties, maintaining high standards and keeping accurate records.
• Implement policies such as the Abandonment Policy and Anti-Social Behaviour Policy in accordance with company procedures.
• Build and maintain trusted relationships with Housing Officers, Council Directors, Head Office personnel, sub-contractors, local charities, and other stakeholders.
• Develop rapport with Temporary Accommodation occupants, addressing property issues swiftly and fairly, and providing welfare support through signposting to specialists and charities.
• Fulfil additional duties as requested by the Line Manager and Directors.
• Show flexibility in working hours when necessary to ensure the delivery of services.

• Good local area knowledge of Bedford Borough.
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Desirable: Experience with Fixflo & Inventory Hive or similar platforms.
• Highly desirable: Experience in Property and Occupant Management, with a clear understanding of property legislation and regulations.
• Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide outstanding customer service.
• Attention to detail and the ability to keep accurate, reliable records.
• Ability to work independently and pre-plan effective work periods.
• Desirable: Current first aid, fire safety, and health & safety training certificates.

• Must have a clean driving licence and own a vehicle in safe working condition, fully insured. (A company-paid HMRC approved allowance is provided for business mileage, excluding travel to and from the first and last property.)
• Ability to remain calm and focused in potentially intimidating situations, with the skill to defuse conflicts with occupants.
• Proactive management of personal safety in line with company policy.

If you are interested in this role, please apply online or contact Leon at Reed, Milton Keynes office for more information.