Property Manager

Job Description

Mon – Fri, 9am – 5.30pm
£37,000 per annum (up to 10% discretionary bonus)
Must have experience within the Build to Rent sector.

Purpose of the Role
Day to day management of two Build to Rent sites in Bath, Riverside
Lettings, renewals, check-out reports, inventories, compliance, line management, client reporting

Key Responsibilities
Showing vacant units to prospective residents and ensure new residents understand the terms when signing a lease agreement.
Tenant disputes, including noise complaints and relevant concerns to all parties' satisfaction
Awareness of H&S requirements on site and a demonstrable ability to implement and escalate H&S matters when required
Efficiently deal with face to face and online/phone enquiries from residents
Promote a calm, friendly and cooperative atmosphere within the site and with the residents
Identify ways to measure customer satisfaction and improve services
Ensure communal areas and available apartments are well presented and appealing to prospective tenants at all time
Coach, train, develop and engage site team members
Report building issues to the relevant team member in a timely fashion
Complete all applicant vetting in line with Savills procedures
Processing offers and completing all tenancy documentation
Provide first class customer service to residents
Organising and running tenant services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues or other requests
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
Achieve positive on-line reviews and customer feedback survey
Carry out regular inspections of communal areas and apartments
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check out reports; determining deposit returns ensuring the resident move in and move out process is seamless
Monitor the net rent performance of the site
Ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience
Strong customer service ethic / background
Previous demonstrable line management experience is essential.
Ability to work to and achieve tight deadlines with excellent organisational skills.
Demonstrable understanding of H&S requirements on site.
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
Knowledge of Landlord and Tenants Act and Housing / Rents Acts Legislation.
IT literate and Social media savvy
Strong financial management skills
Knowledge of other languages may be an advantage

https://www.linkedin.com/in/amy -scammell-webb-marla-94400942/