Property Services Administrator - Birmingham

CLOSING DATE: Wednesday 9th July 2025

Job Title: Property Services Administrator

Reports to: Repairs, Maintenance & Void Works Manager

Salary: Scale 4, Points 23, £24,570 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

Key Responsibilities:

• To take repair calls and requests from St Basils colleagues and customers and to carry out an initial diagnosis as to repair requirements


• To raise work instructions/orders for all day to day and void works to be carried out by in-house operatives or (where specialist or at peaks of workload) by external partner contractors


• To monitor all live works orders, to chase any outstanding work and to keep the housing repairs electronic records consistently up to date


• To plan and schedule work for internal operatives and to make appointments, where necessary


• To manage the completion of all orders, updating the system on a daily basis


• To raise tenancy satisfaction requests electronically and to review and report upon results


• To review all submitted invoices against the original order value and to seek such authorisations as are necessary for any variations


• To process all invoices for payment and to update the sharing system when payment is made.


• To provide regular reports and management information for the manager and other colleagues as required


• To provide an administration service across the Property Services Team, to include typing, diary management, filing, systems management etc


• To provide cover for colleagues within the Property Service Team and elsewhere within St Basils when necessary


• To take and record customer complaints and to ensure that these are properly recorded and reported.

QUALIFICATIONS

Essential:

• GCSE English and Maths – C Grade and above or equivalent

Desirable:

• High Level of IT Skills, proficient in Microsoft Office

ROLE EXPERIENCE

Essential:

• Experience of working in a busy office environment


• Up to date experience of Microsoft Office Applications


• Experience of housing software and repairs applications


• Work within property services/construction environment

Desirable:

• Experience working within the same industry (Housing)


• Knowledge and experience gained from a property maintenance or technical environment

KNOWLEDGE

Essential:

• Knowledge of setting up and monitoring administrative systems for higher volume activities


• Knowledge of how property repairs are reported and analysed


• Knowledge of building trades and other order raising and management