Property Services Helpdesk Coordinator

Property Services Helpdesk Coordinator

• Location: London SW20 (Raynes Park)
• Job Type: Full-time Hybrid – May consider condensed working week
• Salary: Competitive plus excellent benefits see below
• 37.5 hour working week

Join Reed, one of the most trusted names in the recruitment industry, as a Property Services Helpdesk Coordinator. This role offers a unique opportunity to be part of our dynamic property team, managing and maintaining properties across our global portfolio. If you're highly organised, thrive under pressure, and are looking for a role where development is prioritised, this is the perfect opportunity for you.

Day-to-Day of the Role:

• Manage the property helpdesk email account, addressing all maintenance issues and potential complaints efficiently.
• Act as the first point of contact for emergency property maintenance calls from Reed offices.
• Log requests on the property database and coordinate with contractors to resolve onsite issues promptly.
• Follow up on job progress, collate quotes, and obtain necessary sign-offs and authorisations.
• Handle invoice checking and coding for payments.
• Compile reports from database data and perform ad hoc administrative tasks as needed.
• Ensure all properties comply with Fire and Health & Safety regulations.
• Maintain contracts for all services related to the property portfolio.

Required Skills & Qualifications:

• Most of the property request come through on email so need to have someone happy with lots of email communication and data input
• Proven ability to manage and prioritise tasks effectively, especially under pressure.
• Excellent communication skills, with a professional approach to handling internal and external stakeholders.
• Strong problem-solving skills and determination to resolve issues swiftly.
• Proficient in using computers, with a keen eye for detail to ensure accurate issue logging and resolution.
• Previous experience in facilities, property, or property maintenance roles is preferred

Benefits:

Comprehensive benefits package including; generous holiday allowance, flexible working hours, retail discounts, a wellbeing programme, health cash plan, life assurance, pension, and more—plus unique perks like a personal development fund and an electric car scheme! May consider condensed working week