Property Services Team Leader

We are recruiting on behalf of an established housing and property management organisation for an experienced Property Services Team Leader to lead a team of four Property Administrators overseeing approximately 1,800 properties based in Ilford, Essex.

This is a hands-on leadership role suited to a confident property professional with social housing experience, strong people-management skills and the ability to resolve complex issues and drive performance.
Key Responsibilities

Lead and support four Property Administrators across a portfolio of c.1,800 properties.
Monitor workloads, KPIs, outstanding actions and escalations.
Resolve complex landlord, tenant and property matters.
Manage complaints, disputes and escalated cases.
Coach, develop and performance-manage team members, including PIPs where required.
Chair weekly team meetings and report performance to senior management.
Liaise with landlords, tenants, local authorities, contractors and internal teams.
Oversee repairs, quotations, cost recovery and compliance.
Identify service improvements and ensure consistent processes across the department.The successful Property Services Team Leader will have:

Essential: Proven social housing experience.
3–5 years' residential/property management experience, including 2+ years in a supervisory or team leadership role.
Experience managing a team, including appraisals and formal performance management.
Experience overseeing a substantial property portfolio and multiple caseloads.
Strong experience handling landlord/tenant disputes and formal complaints.
Knowledge of property maintenance, landlord and tenant legislation and housing regulation.
Experience with Guaranteed Rent, private sector leasing or residential lettings.
Excellent organisation, communication and problem-solving skills.
Confidence managing competing priorities and challenging performance or delays.Desirable: ARLA Propertymark, ILM/CMI qualification, relevant degree, supported or temporary accommodation experience.

Why Apply?

£35,000 – £40,000 per annum
Permanent, full-time office based
Monday–Friday, 5 days per week office-based
20 days' annual leave + bank holidays
Enhanced annual leave with service
Birthday leave
4% employer pension
Private healthcare and EAP after probation
Supportive working environment and career developmentIf you're an experienced social housing/property management professional ready to take the next step into a hands-on leadership role, apply now or contact Olivia at (url removed)
Only candidates based in UK and eligible to work in UK are allowed