Proposition Owner

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Contract Type: Permanent
Location: Cheshire or Edinburgh or London
Hybrid - 50% from home / 50% office based

We’re looking for a Proposition Owner to join our Adviser & Customers Team to take end-to-end responsibility for our Helping Hand proposition in Protection. This is an influential proposition leadership role that brings together customer insight, commercial thinking, relationship management and regulatory responsibility.

You’ll set a clear product vision and long-term roadmap, manage a dynamic backlog and lead delivery through an Agile squad or matrix team. Working with colleagues and partners across Royal London, you’ll help create compelling propositions and customer experiences that deliver good outcomes, support our strategic goals and meet our regulatory responsibilities.

About you

You’ll bring strong product or proposition experience, with the ability to turn market, customer and regulatory insight into a clear direction for delivery. You’ll be comfortable balancing long-term thinking with day-to-day priorities, building and maintaining trusted relationships and leading teams through complexity and change.

What you’ll be doing:

• Own the vision, strategy and roadmap for Royal London’s Helping Hand proposition across the UK market


• Manage and communicate a prioritised backlog, using customer insight, data and business strategy to shape decisions


• Lead one or more Agile squads or matrix teams, providing clear direction and supporting effective planning, refinement and review


• Develop clear, compelling customer value propositions for members and advisers


• Oversee the management of key commercial relationships with external suppliers, including SLAs, MI and contract renewals


• Own the end-to-end customer journey, keeping journey maps and risks of harm up to date and embedding good experience-design practice


• Translate business, customer and regulatory needs into clear outcomes and user stories for cross-functional delivery teams


• Work with marketing, user experience, strategy, insight, finance, pricing, distribution, legal, risk and compliance colleagues to deliver joined-up outcomes


• Maintain strong market awareness through engagement with customers, industry bodies, partners and regulators


• Ensure products meet relevant FCA requirements and support good customer outcomes under Consumer Duty


• Manage conduct risk, governance, controls, dependencies, budgets and resources effectively


• Where applicable, lead and develop Proposition Analysts, including performance, personal development and talent management

What we’re looking for:

• Strong knowledge of the UK Protection market


• Experience defining and delivering a product vision, roadmap, backlog and milestones in a complex environment.


• Experience managing external suppliers and key commercial relationships.


• Experience leading Agile teams or working across Agile and waterfall delivery approaches.


• Confidence gathering requirements, writing user stories and translating complex insight into practical direction.


• Commercial awareness and the ability to balance customer needs, regulation, operational capability, cost and value.


• A delivery-focused mindset, sound judgement and close attention to detail.


• The adaptability to work effectively in a fast-moving and sometimes ambiguous environment.


• Experience engaging with regulators or representing an organisation externally.

At Royal London, we value different perspectives and experiences. If you’re excited about this opportunity but don’t meet every point listed, we still encourage you to apply.

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About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.