Protective Services Principal

Job Reference: /SC/14-05/1165/14
Job Title: Protective Services Principal
Location: Nottingham
Salary: Competitive
Hours per week: Monday to Friday - 08:30 - 16:30 - 40 hours per week
Business Overview
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house,

landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting

the local communities in which it operates.
Job Overview
We are currently recruiting for

A Protective Services Principal

to join our passionate and driven team based at our client’s site in the Nottingham Area.
Key Responsibilities:
Protective Services
Effectively supervise the Protective Services Ambassadors to deliver client programmes and be conversant with Global Security and local Standards and Procedures. Escalating gaps and solutions to the Protective Services Manager.
Supervise the delivery of the highest standard of access, console, patrol and related guarding services.
Supporting the Protective Services Manager to leverage available human and technical resources to maximise the protective shield around Capital One people and assets whilst maintaining exemplary customer experience.
Help to deliver flexible, quality, timely and measurable protective services which meet the prevailing risks.
Provide effective advice and support the escalation service for the Protective Services team.
Respond effectively and, when tasked to do so, investigate security or other incidents within Capital One parameters.
Plan for and protect Capital One people and assets when offsite.
Create awareness around human and technology solutions which enhance people or asset protection.
Manage alongside the Protective Services Manager, all security vendor’s delivery of timely and effective maintenance, services and contract deliverables.
Support team delivery of local objectives and procedures.
2 – Leadership
Build a great security brand through business and community relationships, quality customer experience, service flexibility and professionalism.
Supervise and develop team members by structure, training, coaching, mentoring and feedback helping to ensure every person is the best they can be in an environment of ownership. Escalating gaps and solutions to the Protective Services Manager.
Encourage excellent team morale, recognise success, support change and encourage people to master new skills.
Represent the Protective Services Manager and support the maintenance of a Protective Services role cover and succession structure.
3 – Life Safety
Deliver swift response to live and test evacuation and in evacuation situations in accordance with Life Safety programme procedure.
Develop and deliver training and testing for the Protective Services and Life Safety teams and others to skill them to respond to related incidents.
Support Global Security to manage counter terrorism preparedness or events, and travel security incidents.
4 – Administration and Compliance
Deliver timely and accurate reports, testing and documentation to Protective Services Manager
Deliver contracted service hours in line with SLA/KPI
Manage delivery of performance, testing and KPI outcomes and plan and present occasional performance meetings for Capital One.
Support delivery against contract terms, third party, regulatory and compliance requirements.
Be aware of, and seek guidance around, new security risks, trends, regulations and standards.
Contribute to training exercises.
Support unspecified projects, programmes, exercises and duties as required by the Protective Services Manager or Global Security.
Hold and maintain professional certification and licences as required.
About You:
Experience in the security or guarding profession with a knowledge of criminal and employment law.
Supervisor/managerial experience
Excellent Business Planning Skills
Confident with excellent written and verbal communication and interpersonal skills.
Flexible, honest, reliable, proactive and able to work on their own initiative and as part of a team.
Ability to think and act quickly under pressure.
IT literate with exceptional customer service skills
Holds and Institute of Leadership and Management Level 3 or equivalent.
Successful passage of background and reference checks, job related in addition to any mandatory licensing requirements.
Seeing, hearing, speaking, and writing clearly, in order to communicate with employees and clients, observe and report incidents, and direct others.
Required to be available 24/7 for security related emergency situations.
Required adjusting schedule regularly and working hours necessary to meet operational needs.
Required ability to handle multiple tasks concurrently.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing multiple floors of stairs; walking up inclines and on uneven terrain.
MUST HOLD A DBS CHECK
. Benefits
Access to high street discounts
Recognition scheme ‘OCS Stars’
Training and Development- apprenticeships, e-learning
Access to our Employee Assistance Programme- 24-7 Wellbeing Support
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in o