Provisioning Apprentice - Lolly

Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.

Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.

We exist to create a technology hub for now and in the future.

Position Overview:

The Software and Hardware Provisioning Apprentice will assist in configuring and maintaining both the software and hardware components of our POS systems. This role involves learning to build and update menus, implementing mix and match deals, managing accounts, setting VAT prices, preparing hardware for installations, ensuring compliance documentation is completed, managing repairs and maintenance, controlling inventory, and managing courier dispatches.

Key Responsibilities:

• Menu Configuration: Assist in designing and updating menus on POS systems and self-service kiosks, ensuring accuracy and user-friendliness.
  
• Promotions and Deals: Help implement and manage mix and match deals, discounts, and special offers.
  
• Account Management: Support the setup and maintenance of customer and vendor accounts within the POS system.
  
• Pricing Management: Assist in configuring VAT prices and ensuring compliance with relevant tax regulations.
  
• Hardware Preparation: Prepare hardware for installations, including setup and testing.
  
• Compliance Documentation: Ensure all compliance documentation is accurate and up-to-date.
  
• Repairs and Maintenance: Assist in managing repairs and maintenance of POS hardware.
  
• Inventory Control: Help manage inventory levels and ensure timely restocking of necessary components.
  
• Courier Dispatches: Manage courier dispatches for hardware deliveries and returns.
  

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Key Qualifications:

• A strong interest in computer science, information technology, or a related field.
  
• Basic understanding of software and hardware concepts.
  
• Excellent problem-solving abilities and attention to detail.
  
• Willingness to learn and adapt to new technologies and processes.
  
• Strong communication and interpersonal skills.
  
• Ability to work independently and as part of a team.
  

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Key Details

• Address - Unit 3, Freeport Office Village, Century Drive, Braintree CM77 8YG
  
• Apprenticeship standard – Digital Support Technician
  
• Salary - £17,000
  
• Hours – Mon – Fri 9-5
  

Why Join Us?

We are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.

Our aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.

Diversity

At Lolly we believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Treating people fairly is part of our values and at the core of our culture. As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality, and disability including invisible disabilities and neurodiversity.

We recognise the different perspectives which arise from a diverse and multi-skilled workforce. We believe this assists us in providing an excellent service to our customers.

We know that a great hire won’t necessarily meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.

Importantly, for us diversity is also about building and maintaining happy teams, filled with colleagues who want to learn and develop, and want to be inspired by each other and our different experiences.

Hiring Process

We review applications on an individual basis. If we feel you would be a good fit, we will invite you to join us on a Teams chat for an informal discussion about the role, and for you to see if we are a good fit for you.

We value open and honest conversations, giving you the chance to learn more about the role in a friendly and informal environment. We want to learn more about you and why you feel that this next step is the right opportunity for your career development.

We look forward to receiving your application, and we hope to meet you soon.