Publisher Support Advisor | Publishing Services | London | Permanent | Hybrid
Are you a client -focused problem solver with an aptitude for systems and a love of publishing? In this Publisher Support Advisor role, you will work with publishers across the globe, making a real difference to their businesses every day.
Our partner: Our partner is a London -based software company with a global reach. Their specialist tools support the publishing industry, helping teams streamline editorial, rights and royalties, and production workflows. Known for their highly personal approach and strong client relationships, they combine technical know -how with deep industry understanding to deliver effective solutions across the publishing landscape.
Responsibilities:
- Address customer queries promptly, providing effective solutions within agreed timescales.
- Respond to client queries promptly via the helpdesk, ensuring timely, practical resolutions.
- Collaborate with colleagues to triage, prioritise and solve technical issues efficiently.
- Deliver client training and communicate effectively during downtimes or updates.
- Keep internal documentation and customer records accurate and up to date.
- Contribute to support content, system improvements, and social media updates.
Experience and skills that will deliver success in this role: You will be an organised and motivated communicator, with a track record of delivering support services and an ability to work autonomously within a collaborative team.
Essential:
- Experience in customer service and office -based admin roles.
- Confidence managing databases and CRM systems.
- Strong written and verbal communication skills.
- Able to work independently, act on initiative, and prioritise multiple tasks.
- Quick to pick up industry knowledge and stay up to speed on developments.
- Some experience in publishing or supporting digital products.
- Excellent phone manner and technical aptitude.
Desirables:
- Familiarity with Microsoft Office, especially Excel.
- Experience with platforms like Outlook, MS Teams or Zendesk.
- Knowledge of InDesign, Canva or similar tools.
The opportunity: This is an exciting opening with a company that blends tech and publishing, offering responsibility and autonomy within a close -knit team. You’ll work directly with clients across the globe and see the tangible impact of your support and input. This role is ideal for someone who enjoys variety, values autonomy, and is looking to grow their skills across different parts of a business.
What's on offer:
- Salary: c.£27,000 p.a., depending on experience
- Working pattern: Full -time, Hybrid (min.3 days/week in the London office)
- Reports to: Publisher Support Manager
Please quote in the subject line: Publisher Support Advisor | JobID: ZR_323_JOB
Don't delay in applying if this is the job for you! We're not working to a fixed closing date, so we're keen to hear from you as soon as possible.
We understand what it's like when you don't get a response to your application. Although we work hard to acknowledge everybody, many of our roles have a large number of applicants and we can't always respond to all of you.
At Wonderful, we are dedicated to promoting diversity in all its forms. We are committed to creating an inclusive and equitable environment that promotes equal opportunities for wonderful people. We actively encourage candidates from under -represented groups to apply and warmly welcome all individuals with exceptional abilities, irrespective of their background.
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